Think it’s time to get off social media? Then this is the reading list for you.
“When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.”
Arise Virtual Solutions, part of the underground world of customer service, helps companies like Disney, Comcast, and even Airbnb save money — at the expense of workers.
“…these emails paint a portrait of a platform whose creators are fundamentally unable to track what goes on within it, and point to easily exploitable loopholes that scammers have steamed their way through by the truckload.”
Oh by the way, Airbnb makes money on cancellations, too.
“Instead of homes, we live in commodities.”
In an age of economic and political instability, what do the spaces we dwell in say about us?
Short-term rentals are affecting the character of places like Bozeman, Boise, and Crested Butte.
From Beijing to Helsinki, quirkiness never looked more identical.
How the same design language — “the neutered Scandinavianism of HGTV” — took over coffee shops and Airbnbs from Brooklyn to Osaka.