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Can we lower medical costs by giving the neediest patients better care? “The program, Fernandopulle told me, is still discovering new tricks. His team just recently figured out, for instance, that one reason some patients call 911 for problems the clinic would handle better is that they don’t have the clinic’s twenty-four-hour call number at […]

Kevin Rouse’s story reveals the difficulties of dealing with a population of men with adult sexual urges and often childlike thinking. The staff of the Human Development Center enacted a bold and unorthodox policy permitting sex between residents, but experts who deal with the developmentally disabled question whether the policy did more harm than good, […]

From 2009: Richard Holbrooke’s plan to avoid the mistakes of Vietnam in Afghanistan. “…Holbrooke couldn’t stop invoking the war of his youth. From Kabul, he called the journalist Stanley Karnow, an old friend, and put him on the phone with General McChrystal to discuss the lessons of Vietnam. He mentioned Vietnam in staff meetings in […]

From 1948: Maj. Gen. Sherman Miles, Assistant Chief of Staff for Military Intelligence at the time of the attack, reflects on what went wrong. “The last twenty-four hours in Washington before the bombs fell have come in for much scrutiny. Why did the President, with most of the Japanese final answer before him, conclude that […]

We know what happens next: This hobby morphs into a successful business. But Boing Boing’s version of that tale is a little different. Mark Frauenfelder and his partners — Cory Doctorow, Xeni Jardin, and David Pescovitz — didn’t rake in investment capital, recruit a big staff and a hotshot CEO, or otherwise attempt to leverage […]

As Evan Williams talked with the interviewer about building a 21st-century business, keeping to Twitter’s foundational principle (the Google-like “be a force for good”) and fostering corporate experimentation, members of his audience started groaning — and leaving, one by one. “They wanted Ev Williams; they got Ev Williams,” a Twitter staff member said later.

For almost a year, since the disappearance of Chandra Ann Levy, Gary and his family and his staff had been subjected to intense public scrutiny. “I know what they want me to say … They want me to say that I did her.”

How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut — and one of the most blissed-out businesses in America

On June 1, Mr. O’Brien will debut as the new host of NBC’s Tonight Show. And since February, the majority of his New York staff has relocated to Los Angeles, where NBC is currently putting the finishing touches on a new Tonight Show theater. It’s housed in Stage One of Universal Studios, the original home […]

On a chilly Thursday night in late January, four weeks from his last show as host of “Late Night,” Conan O’Brien was strumming a guitar behind his beat-up desk in his cluttered office at Rockefeller Center, figuring out how to say goodbye. After 16 years and 2,725 shows, O’Brien would be moving, along with almost […]