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Aaron Gilbreath
Aaron Gilbreath has written essays and articles for Harper's, The New York Times, Kenyon Review, The Dublin Review, Brick, Paris Review, The Threepenny Review, and Saveur. He's the author of This Is: Essays on Jazz, the personal essay Everything We Don't Know, and the forthcoming book Through the San Joaquin Valley: The Heart of California. @AaronGilbreath

How Wells Fargo Bankers Gamed Customers to Make Sales Goals

If you already don’t trust the ways some big banks invest your money, Wells Fargos’ treatment of customers won’t increase your confidence. At Vanity Fair, Bethany McLean reveals the widespread corruption among Wells Fargo salespeople, and the way staff high up the corporate chain tolerated it. Between 2011 and 2015, bankers created over 1.5 million deposit and 565,000 credit-card accounts without customer approval. Employees blamed the company’s intense culture, and internal complaints made little difference. In 2016, Wells paid a $185 million fine, yet it admitted no wrongdoing, and it didn’t immediately eliminate its retail product sales goals. So what changes have been made to protect its customers? And why should anyone trust them again?

Guitron says that customers began coming to her, complaining about getting mail from Wells Fargo on accounts or services that they had never authorized. “People knew me and knew I could fix the problems,” she says. A common denominator, according to Guitron, was that most of the customers were Spanish-speaking, like her, so they didn’t feel comfortable going to management in English.

“All the tellers and staff knew it, but no one else would complain,” Guitron says. “People needed the job. So did I, but I knew right from wrong.” On September 19, 2008, she sent an e-mail to her branch manager. “I have come across instances where I’ve opened accounts and shortly after they are closed and new sets of accounts are opened,” she wrote. “I find NO banker notes to explain why this is happening. I am very concerned as I know this to be GAMING!!!” She collected approximately 300 printouts of accounts that were problematic in various ways, she says, such as a minor having more than a dozen accounts. But, according to Guitron in legal documents, her manager would say only, “It’s a misunderstanding.” Or “You need to mind your own business.”

Nothing changed, so Guitron requested meetings with more senior executives. Overall, she claimed that during her tenure at Wells Fargo she raised concerns on more than 100 occasions, including about a dozen calls to the Wells Fargo EthicsLine, and on no fewer than 37 occasions she provided records that supported her complaints. Guitron alleges that her managers began to retaliate, making it harder for her to meet her sales goals. She was fired in January 2010.

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Haruki Murakami’s Advice to Young Writers

Photo by Ole Jensen / Getty Images

International best-seller Haruki Murakami has a new short story collection out, entitled Men Without Women. To celebrate, here is an excerpt from his essay “So What Shall I Write About?” published in the Japanese literary magazine Monkey Business. In it, Murakami muses on what it takes to become a novelist by analyzing his own methods and experience, and he gives us a glimpse into his creative process. Although Murakami has published numerous essay collections in Japanese, little of his short nonfiction is available in English. This essay was translated by Ted Goosesen, and it, and this issue of Monkey Business, are a treat.

We are─or at least I am─equipped with this expansive mental chest of drawers. Each drawer is packed with memories, or information. There are big drawers and small ones. A few have secret compartments, where information can be hidden. When I am writing, I can open them, extract the material I need and add it to my story. Their numbers are countless, but when I am focused on my writing I know without thinking exactly which drawer holds what and can immediately put my hands on what I am looking for. Memories I could never recall otherwise come naturally to me. It’s a great feeling to enter into this elastic, unrestrained state, as if my imagination had pulled free from my thinking mind to function as an autonomous, independent entity. Needless to say, for a novelist like me the information stored in my “chest” is a rich and irreplaceable resource.

…Remember that scene in Steven Spielberg’s film E.T. where E.T. assembles a transmitting device from the junk he pulls out of his garage? There’s an umbrella, a floor lamp, pots and pans, a record player─it’s been a long time since I saw the movie, so I can’t recall everything, but he manages to throw all those household items together in such a way that the contraption works well enough to communicate with his home planet thousands of light years away. I got a big kick out of that scene when I saw it in a movie theater, but it strikes me now that putting together a good novel is much the same thing. The key component is not the quality of the materials─what’s needed is magic. If that magic is present, the most basic daily matters and the plainest language can be turned into a device of surprising sophistication.

First and foremost, though, is what’s packed away in your garage. Magic can’t work if your garage is empty. You’ve got to stash away a lot of junk to use if and when E.T. comes calling!

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Inside the Canadian Credit Bubble, Where Too Many Canadians Live Beyond their Means

The credit cards that once empowered many Canadians are now allowing people to bury themselves in debt they can’t recover from. In The Walrus, Raizel Robin writes about this new middle class. It’s an aspirational one that lives paycheck to paycheck, is not always willing to give up certain lifestyle choices and luxury activities, and relies on Payday loans that only compound their problems. Some financial analysts warn that the day of reckoning is approaching.

Indeed, while the largest chunk of our household expenditures goes toward groceries, transportation, and shelter, many Canadians seem uninterested in prioritizing needs over wants—according to a recent cibc poll, only half of those surveyed were willing to cut spending on non-­essential items in order to keep up with bills. Our debt load is, in a sense, the result of an aspirational burden. “Middle class” once meant exactly that—the ­median in household net worth, or the point at which half the population has a higher income and the other half a lower one. A 2013 ­internal government document deemed middle-­class incomes to be anywhere between $54,000 and $108,000—that’s quite a spread. Middle-­class status has thus become more of a state of mind than a demographic bracket. Federal finance minister Bill Morneau recently admitted as much, defining middle-class Canadians, in part, according to the “lifestyle they ­aspire to.”

But it’s hard to deny the fact that such lifestyles tend to be defined by consumption, or what one American sociologist has dubbed “upscale emulation.” A bankruptcy lawyer I spoke with has helped clients in just this fix—clients such as the Toronto architect crushed by $105,000 in tax debt and $75,000 in credit card debt who still managed to vacation in the tropics four times a year with his wife. Or the divorced, ­self-employed Toronto chiropractor who made $4,900 a month and insisted that both her kids attend private school—until the Canada Revenue Agency froze her ­accounts. We spend our way into the standard of living we feel we deserve, buying stuff that makes us who we think we are, or want to be.

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Coming of Age in the Army

Parents of all stripes struggle to keep their kids in school, off drugs, and on track for adult life and careers. In Texas Monthly, writer John Nova Lomax narrates the struggle he and his wife went through with their son, who liked trashing cars and quitting jobs more than attending university. After the young man finds direction and identity in the Army, the lingering question becomes: at what personal cost?

We’d all entered into a toxic scenario called hostile dependency. He needed us for everything, we hated ourselves whether we indulged him or didn’t, and he despised himself for having to ask. We fought for weeks: John Henry and me, John Henry and his mom, John Henry and Kelly—all of us angry and terrified and just plain sad. No, I couldn’t co-sign a year’s lease on an apartment for him. No, I wouldn’t sign up for four years of tuition and living expenses for classes he might periodically show interest in attending. No, I couldn’t buy him another car, and he wouldn’t ride the bus or settle for a bike.

Often our arguments would end with John Henry pointing out how much better I’d had it when I was his age. And it’s true, I had. Thanks to a small inheritance, the many, many errors of my misspent youth—dropping out of two colleges, burning through cars and jobs on a pace equal to his—were softened. I had a safety net and he did not, and I felt terribly guilty about it. But nevertheless, I could not give him what I did not have. At the end of all these arguments, he’d shuffle back to his little backyard house behind ours, his shoulders slumped, his head hung low, feeling that much more hopeless about his lot in life. As for me, I’d feel like a failure because I couldn’t provide what many of his friends with wealthier parents could: that newish SUV, the four (or five, or six) years of worry-free college and study-abroad programs, followed by an internship at a cool company with prospects. In short, a plan. I could not give my son a plan, other than the military, England, or else.

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Treating Our Border As a Battle Zone

At Fusion, Sasha von Oldershausen revisits the story of Esequiel Hernandez, the 18-year old who Marines fatally shot when they were patrolling the border in 1997. They mistook him for a drug smuggler in a part of West Texas that the U.S. Government characterized as the front line of the War on Drugs. But how dangerous is this area? And is militarization the most effective way to reduce the drug trade? Twenty years later, many people here feel less safe. As one longtime resident said, “The moment you employ the rhetoric of war, it becomes a battle zone.”

It was this same wrongful characterization of Redford that would ultimately lead to Esequiel’s death. In some ways, it’s plain to see how the Marines could have mistaken Esequiel for a criminal, given “the fragmentary and sometimes inaccurate picture of local conditions,” as the congressional investigation stated.

JTF-6 was equipped with a cursory understanding of the area gleaned from notes written by their sergeant, recounted in the Marine Corp report, which stated: “Redford is not a friendly town,” and “Connections between town residents and drug traffickers were assumed to be the norm.”

They were not informed that families lived just a stone’s throw from where they were hiding, and that among them were Hernandez and his brothers and sisters, his mother and father, who resided in a small cluster of humble homes below the hill where he was shot. They were not told that Esequiel would herd his goats daily in the very region they were monitoring. They didn’t even know that the Polvo Crossing was a “Class B” entry—a legal route for pedestrian traffic to cross the river—until two days into their mission.

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America’s Small Farmers Need More Slaughterhouses

Free range, heirloom, family-owned ─ farm-to-table eating frequently includes practices that not only improve food’s flavor but are better for the land, animals, customers and employees. At Bloomberg, Deena Shanker examines a problem that’s arisen from America’s increasingly sophisticated appetites and the corporatization of its food system: that even as more people seek noncommodity meat, a dearth of facilities able to process small farmers’ animals keeps costs up, prices high and farmers driving for hours before they can plate your meal.

Finding a local slaughterhouse is not just a matter of time and convenience. Small-scale farmers with heritage animals pride themselves on the higher animal welfare standards they say produce superior meat. After devoting months to carefully raising rare breeds on customized diets, farmers are loathe to end the animals’ lives at facilities that may mistreat them. Farmers say they will travel longer distances for better facilities they trust more. The last slaughterhouse Stone Barns used, Haynes said, was mistreating the animals. “I’m not working with those guys anymore. They don’t respect us, don’t respect the animals.”

It’s not just a compassion issue—transportation of livestock is often cited as a major stressor for animals and associated with lower meat quality, and the last hours or minutes in an animal’s life can undo months of effort.

Facilities that are better for animals are often likely to be better for workers, too. Unlike the large processing houses, where workers’ repetitive motions often lead to carpal tunnel syndrome and other injuries, Dealaman’s workers move around, trading positions and tasks, one minute gutting, the next sweeping, the next scalding. This is not uncommon in small operations, but it also adds to the price of meat.

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The ‘Artwashing’ of East Los Angeles

In the late 1950s, a thriving Mexican-American neighborhood was bulldozed to build Dodgers Stadium. Not far away, a half a century later, that same process continues, except the process now has name: gentrification. The socio-economic forces of gentrification are creating activists everywhere from Queens to London. At Newsweek, Alexander Nazaryan reports from the front line in Boyle Heights, Los Angeles, where activists are fighting art galleries, which they believe are the first wave of gentrification and real estate redevelopment that lead to the inevitable the predictable displacement of people of color. This process is called “artwashing.” In this historically Latino community, where 89% of residents rent and 5% have college degrees, activists have drawn a line in the Los Angeles sand, and if some of them get squeezed out, they will do so with their voices carrying news of this problem to the world.

The above process is known as artwashing, which has come to widely describe displacement efforts in which the artistic community is tacitly complicit. The term appears to have first been used in mainstream media in 2014 by Feargus O’Sullivan of The Atlantic, in an article about a tower in once-destitute East London that had been redeveloped for high-paying tenants. They were being enticed, in part, by suggestions that they wouldn’t be gentrifiers but, rather, original members of a new artistic community. “The artist community’s short-term occupancy is being used for a classic profit-driven regeneration maneuver,” O’Sullivan wrote. He labeled the process “artwashing.”

Yet for many the notion of artwashing is no less urban myth than alligators in the sewers of New York. Several studies have concluded that art galleries do not displace low-income residents, but Defend Boyle Heights and the Boyle Heights Alliance Against Artwashing and Displacement (BHAAAD, pronounced “bad”) don’t care about academic urbanists’ peer-reviewed studies. They know the galleries are a cancer that must be eradicated, for they are “enemies of the people,” as Luna called them. “I want these galleries to get the fuck out of Boyle Heights,” he said, finally managing a bite of food.

The course of chemotherapy recommended by Defend Boyle Heights is relentlessly aggressive. Someone shot a potato gun at the attendees of an art show, and someone spray-painted “Fuck white art” on the walls of several galleries. Like the Battle of Stalingrad, this is a furiously contested, block-by-block affair. Both sides have suffered painful losses: the closure of Carnitas Michoacan #3, a 33-year-old eatery beloved for its nachos, the shuttering of PSSST, one of the Anderson Street galleries.

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Getting Out the Message To Save Himself

Photograph by Grant Faint

Don Waters | The Saints of Rattlesnake Mountain: Stories | University of Nevada Press | May 2017 | 25 minutes (6954 words)

From altar boys to inmates, ranches to hotels, the characters in Don Waters’ new collection of short fiction struggle with faith and meaning as much as the landscape of the American Southwest. In this story, “Full of Days,” the protagonist’s antiabortion billboard and surrogate daughter force him to reexamine his controlling behavior and own deep loss, in a city known for sin. Our thanks to Waters and University of Nevada Press for letting us share this story with the Longreads community.

* * *

“So Job died, being old and full of days.”  —Book of Job 42:17

Marc Maldonado sensed the Kingdom of God within him on Sundays, driving sun-scorched trash-scattered freeways to his temple of worship, and he felt the emptiness of his own realm whenever he set the table for one, whenever he aligned his socks in the hollow dresser drawer. In this hot, high-voltage city, with its pulsing neon, with its armies of fingers slamming on video poker buttons, he felt the loving kindness, the light ache of breath in his nostrils, and he knew he was necessary.

On that day Marc drove the freeways, analyzing angles for the best possible exposure. The great desert opened to him as he cruised I-15 North-South, I-515 East-West, changing direction where the freeways intersected and formed a concrete cross. Read more…

The Circle of Las Vegas Life Is One Never-Ending Buffet

Las Vegas is a twinkling, cream-filled temple of excess where millions of pounds of food go to waste each year. At Eater, John Semley profiles the multi-generational family business that turns casino food waste into the slop that puts fattened pigs back on Vegas buffet plates. R.C. Farms is high-tech, smelly and growing. And that smoked pork shoulder sure is good.

Most importantly, the new facility’s located on landfill property 30 miles north of the city, far away from the prying eyes of tourists and hypersensitive noses of neighbors populating new suburb developments. The Combs boys seemed baffled — and slightly annoyed — by the effect that exurban sprawl had on their dad’s farm. “As the city developed, and encroachment came all around them,” Hank told me, “we would go down to city council meetings and just tell ’em: ‘We’re not moving.’ They’d go ahead and approve the developments anyhow. Right next to him. They have three schools right near there, within a mile.” (The proximity to the farm earned one of these schools the unfortunate nickname “Pigsty High.”) It’s a problem they hope to avoid with their new facility, located on landfill property, surrounded by industrial parks. “That’s the reason we’re here,” Hank noted. “You don’t see a lot of people.”

Hank estimates that the family company currently handles about 15 percent of buffet food waste in Las Vegas. The actual amount is tricky to tabulate, as the total tonnage of food that isn’t diverted to the farms isn’t calculated. “We really don’t know the true number,” Hank said. “Some of these hotels are throwing out eight tons of food a day!”

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Wrestling With the Truth

Illustration by Kjell Reigstad

Alexandria Marzano-Lesnevich | The Fact of a Body: A Murder and a Memoir | Flatiron Books | May 2017 | 22 minutes (6,102 words)

 

Below is an excerpt from the first four chapters of The Fact of a Body, Alexandria Marzano-Lesnevich’s gripping hybrid memoir of a murder case and family secrets. Blending crime reportage with first-person narrative of her own struggles, the braided story wrestles with trauma, violence, and the ways we try to understand the past, especially when those we trust betray us. Our thanks to Marzano-Lesnevich and Flatiron for sharing it with the Longreads community.

Note: This work is not authorized or approved by the Louisiana Capital Assistance Center or its clients, and the views expressed by the author do not reflect the views or positions of anyone other than the author. The author’s description of any legal proceedings, including her description of the positions of the parties and the circumstances and events of the crimes charged, are drawn solely from the court record, other publicly available information, and her own research.

One

Louisiana, 1992

The boy wears sweatpants the color of a Louisiana lake. Later, the police report will note them as blue, though in every description his mother gives thereafter she will always insist on calling them aqua or teal. On his feet are the muddy hiking boots every boy wears in this part of the state, perfect for playing in the woods. In one small fist, he grips a BB gun half as tall as he is. The BB gun is the Daisy brand, with a long, brown plastic barrel the boy keeps as shiny as if it were real metal. The only child of a single mother, Jeremy Guillory is used to moving often, sleeping in bedrooms that aren’t his. His mother’s friends all rent houses along the same dead-end street the landlord calls Watson Road whenever he wants to charge higher rent, though it doesn’t really have a name and even the town police department will need directions to find it. Settlers from Iowa named the town after their home state but, wanting a fresh start, pronounced the name Io-way, even as they kept the spelling. The town has always been a place people come for new starts, always been a place they can’t quite leave the past behind. There, the boy and his mother stay with whoever can pay the electricity bill one month, whoever can keep the gas on the next. Wherever the boy lands, he takes his BB gun with him. It is his most prized possession.

Now it is the first week in February. The leaves are green and lush on the trees, but the temperature dips at night. Lorilei, Jeremy’s mother, isn’t working. She rented a home just for the two of them—their first—but the electricity’s been turned off. Her brother Richard lives in a sprawling house up on the hill, but she isn’t staying with Richard. Instead, Lorilei and Jeremy are staying with Lorilei’s friend Melissa, Melissa’s boyfriend, Michael, and their baby. The baby is two years old, old enough that he wants to play with the boy and screams when he doesn’t get his way.

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