“Endless wait times and excessive procedural fuss—it’s all part of a tactic called ‘sludge.'”
customer service
Posted inEditor's Pick
Working Black Friday in the Rich Part of Town
“To be a service worker is to be in constant deference to Karens, but in retail, a Karen can be anyone.”
Posted inEditor's Pick
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
Arise Virtual Solutions, part of the underground world of customer service, helps companies like Disney, Comcast, and even Airbnb save money — at the expense of workers.