“In India, an era of glaring inequality is also a golden age of fraud.”
call center
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The Last Stand of the Call-Centre Worker
“AI is poised to eliminate customer-service agents. We’ll miss them when they’re gone.”
Posted inEditor's Pick
‘My Sincere Condolences’
Inside the struggles and heartaches of FEMA’s massive COVID funeral assistance program.
Posted inEditor's Pick
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
Arise Virtual Solutions, part of the underground world of customer service, helps companies like Disney, Comcast, and even Airbnb save money — at the expense of workers.