In this essay, Preston manages to make a mundane job sound fascinating. An astonishing feat. As a human helping out a chatbot, she observes the world of an AI bot named Brenda and the lives of the often desperate humans she is supposed to help.

“Hey Brenda,” wrote a prospect. “I’m sorry I didn’t get back to you. You were so awesome and so willing to help me and I’m sorry for being a jerk and leaving you hanging. I haven’t been very productive as far as moving goes cuz I guess it just kinda sucks to move alone and no one to be excited with, ya know?”

 “We have 1BR and 2BR starting at $1645,” Brenda wrote. “Would you like to come in for an appointment?”