When New York’s complicated public transportation system gets delayed or overwhelming, commuters get frustrated and they complain. Now the Metropolitan Transit Authority sends special Customer Service Ambassadors into busy stations to help the lost, offer commuters alternate routes, fix MetroCards and offer a simple “I’m sorry.”
Get the Longreads Weekly Email
Success! You're on the list.
Whoops! There was an error and we couldn't process your subscription. Please reload the page and try again.