Recruitment rates are down, and while the Army works to increase the number of enlistments, it’s simultaneously working to eliminate past unethical recruiting practices. At Task & Purpose, Adam Linehan accompanies recruiters in New Jersey to see how the process works, and to meet the people who might one day form the next generation of American soldiers — if they can qualify.
Since the mid-aughts, when thousands of recruiters faced allegations of so-called “recruiting improprieties,” the Army has gone to great lengths to crack down on unethical recruiting practices — such as fudging paperwork, purposefully overlooking blatant disqualifiers, helping recruits cheat on the entrance test, and lying to enlistees (telling them, for example, “You’ll never go to war”). But the temptation to bend the rules persists, increasing whenever the pressure on recruiters to fill quotas becomes greater. That’s the case now.
“The problem is that the Army didn’t just increase the mission, they increased the demand for quality recruits,” a recruiter told me, speaking on the condition of anonymity. “So a lot of guys are cutting corners. Usually it’s just to keep their bosses off their backs — to avoid an ass chewing. It’s hard to flat-out lie when everyone has access to Google in their pockets, so they tell half-truths, which are still lies. Like, if a kid wants to join the reserve for college money, the recruiter will neglect to mention that the education benefits don’t kick in until a year after they sign their contract. That kind of stuff.”
However, among the East Orange recruiters, honesty isn’t just expected; it’s the foundation of their entire approach. In 2015, Lt. Col. Edward Croot, a Special Forces officer who commanded the Mid-Atlantic Recruiting Battalion until about five months ago, laid the groundwork for an ambitious strategy to reverse recruiting trends in the Northeast, which is the most challenging environment for recruiters in the country. Croot believed history was to blame: Over decades of dwindling participation in the armed forces, Northeasterners had grown vastly disconnected from the military. To mend the gap — to reacquaint people in the region with the organization fighting wars on their behalf — Croot opted for aggressive transparency. Recruiters would need to spend as much time as possible “outside the wire,” educating the masses about military service. In other words, they’d need to make the Army familiar.