Why the Red Cross hasn’t been as effective as small community groups when it has come to disaster relief post-Sandy:
The real problem with the Red Cross was not that it was stretched thin, but rather that it was simply too big, and its people too inexperienced in disaster recovery, to be able to respond nimbly to Sandy. Eventually, after a week or two, it will lumber in to affected areas and take over from the ad-hoc groups who provided desperately-needed aid in the early days. It’s reasonably good at that. But that’s clearly not good enough, and it’s certainly nowhere near flawless.
Of course, the Red Cross is burdened with massive expectations. If you’re stuck in a remote part of Staten Island without power or communication for days on end, no one’s going to blame Doctors Without Borders or Occupy Wall Street if you get no help — but they are going to blame the Red Cross.
With $117 million in donations comes an expectation that the Red Cross can and should be everywhere it’s needed, when it’s needed, rather than in a handful of places, a week later, offering food but no shelter or blankets or power or lights. But probably those expectations are unrealistic. The US is fortunate in that it’s not a permanent disaster zone: it’s not a country where Red Cross volunteers are ever going to be experienced in responding to such things. And mobilizing thousands of volunteers and tens of millions of dollars to provide food and shelter in areas without electricity or pharmacies or heat — that’s a logistical nightmare.