Search Results for: business

We Need to Talk About Uber: A Timeline of the Company’s Growing List of Problems

Uber CEO Travis Kalanick (Photo by Wang K'aichicn/VCG/VCG via Getty Images)

In a piece for the Financial Times titled “Fire Travis Kalanick,” Kadhim Shubber wrote of the founder of Uber: “One day we will look back at what will hopefully be the smouldering wreckage of Kalanick’s career and ask how a person so lacking in basic human and corporate ethics was allowed to run a company for so long.”

Founded in 2009, Uber was able to portray itself as an underdog “disruptor” into 2012, galvanizing support to beat back city lawmakers in Boston and Washington, D.C. who sought to impose regulations.

But then their practice of surge pricing during crises came under fire when ride prices doubled in New York City after Hurricane Sandy devastated the metropolis in 2012. When surge pricing reached nearly eight times the fare during a snowstorm in 2013, riders got angry.

At first, few reporters took to criticizing the company. When they did, Uber’s public relations machine responded by trashing those reporters in other outlets. When reports of assaults and misconduct by Uber drivers started to roll in, the company responded by claiming they were not responsible for the incidents because the drivers are “independent contractors.”

And since 2013, the missteps and scandals have only continued to pile up. Here is a not comprehensive timeline of all of the trouble Uber has gotten into to date:

January 2014: Pando reported that an Uber driver suspended after assaulting a passenger in San Francisco had a criminal record, including a felony conviction involving prison time. Uber has no explanation for why the driver cleared the background checks that California mandated they run. That same month, outlets nationwide report on the company getting hit with its first wrongful death suit stemming from a driver killing a 6-year-old girl in a San Francisco crash on New Year’s Eve. That driver also had a criminal record that included a conviction for reckless driving. Read more…

Please Watch This Video Showing the Unfathomable Cruelty of U.S. Immigration Policy

I’ve been obsessed with systems in government, and in business, that completely erase our humanity. That could mean an algorithm on Facebook that’s designed to prevent nudity but unwittingly bans one of those most powerful images from the Vietnam War. It means the lengths we’ll go to pretend that our phones are not built from slave labor. Or it could mean the layers of bureaucracy built into a company that allows its owner, now one of the President’s top advisers, to target and harass low-income tenants without sullying his own hands in the process. Read more…

Our Contemporary Notion of Self-Esteem Was Born — Surprise! — in 1980s California

Image via Pixabay (CC0)

The connection between how we feel about ourselves and how well we do (at work, in school, in our personal lives) feels unshakeable. Doesn’t it seem intuitive — if not axiomatic — that confidence in our abilities begets success? Not so fast. In an excerpt from his recent book, shared at the Guardian, Will Storr uncovers the recent history of self-esteem — including its origins in shaky science that was expertly packaged and marketed by John “Vasco” Vasconcellos, a California legislator on a mission:

In the mid-80s, the notion that feeling good about yourself was the answer to all your problems sounded to many like a silly Californian fad. But it was also a period when Thatcher and Reagan were busily redesigning western society around their project of neoliberalism. By breaking the unions, slashing protections for workers and deregulating banking and business, they wanted to turn as much of human life as possible into a competition of self versus self. To get along and get ahead in this new competitive age, you had to be ambitious, ruthless, relentless. You had to believe in yourself. What Vasco was offering was a simple hack that would make you a more winning contestant.

Vasco’s first attempt at having his task force mandated into law came to a halt in 1984, when he suffered a heart attack. His belief in positive thinking was such that, in an attempt to cure himself, he wrote to his constituents asking them to picture themselves with tiny brushes swimming through his arteries, scrubbing at the cholesterol, while singing, to the tune of Row, Row, Row Your Boat: “Now let’s swim ourselves/ up and down my streams/Touch and rub and warm and melt/the plaque that blocks my streams.” It didn’t work. As the senate voted on his proposal, Vasco was recovering from seven-way coronary bypass surgery.

Read the story

Haruki Murakami’s Advice to Young Writers

Photo by Ole Jensen / Getty Images

International best-seller Haruki Murakami has a new short story collection out, entitled Men Without Women. To celebrate, here is an excerpt from his essay “So What Shall I Write About?” published in the Japanese literary magazine Monkey Business. In it, Murakami muses on what it takes to become a novelist by analyzing his own methods and experience, and he gives us a glimpse into his creative process. Although Murakami has published numerous essay collections in Japanese, little of his short nonfiction is available in English. This essay was translated by Ted Goosesen, and it, and this issue of Monkey Business, are a treat.

We are─or at least I am─equipped with this expansive mental chest of drawers. Each drawer is packed with memories, or information. There are big drawers and small ones. A few have secret compartments, where information can be hidden. When I am writing, I can open them, extract the material I need and add it to my story. Their numbers are countless, but when I am focused on my writing I know without thinking exactly which drawer holds what and can immediately put my hands on what I am looking for. Memories I could never recall otherwise come naturally to me. It’s a great feeling to enter into this elastic, unrestrained state, as if my imagination had pulled free from my thinking mind to function as an autonomous, independent entity. Needless to say, for a novelist like me the information stored in my “chest” is a rich and irreplaceable resource.

…Remember that scene in Steven Spielberg’s film E.T. where E.T. assembles a transmitting device from the junk he pulls out of his garage? There’s an umbrella, a floor lamp, pots and pans, a record player─it’s been a long time since I saw the movie, so I can’t recall everything, but he manages to throw all those household items together in such a way that the contraption works well enough to communicate with his home planet thousands of light years away. I got a big kick out of that scene when I saw it in a movie theater, but it strikes me now that putting together a good novel is much the same thing. The key component is not the quality of the materials─what’s needed is magic. If that magic is present, the most basic daily matters and the plainest language can be turned into a device of surprising sophistication.

First and foremost, though, is what’s packed away in your garage. Magic can’t work if your garage is empty. You’ve got to stash away a lot of junk to use if and when E.T. comes calling!

Buy the issue

Another Tech Casualty: Dating

Cane Toad
Cane Toad via Wikimedia

“I want to punch them and make them take off their damn sunglasses,” the bartender said. I’d said something uncharitable about the guys at the far end of the room, but the bartender heard me — and shared my disdain. He went on a tirade about how “those tech bros are rude, entitled, and synonymous with everything I hate about the neighborhood.”

Tech bros might be the cane toads of cities like Seattle and San Francisco. Cane toads were imported to Australia in the ’30s to keep the bugs down; brogrammers are meant to do the same, but the crop isn’t sugar, it’s code. Cane toads were wildly successful at reproducing, but if you ask the women trying to navigate the brogrammer-riddled dating pool, reproduction is not in the cards.

My judge-y conversation with the bartender was last spring, but it’s not a new discussion.  Back in 2014 for Dame, Tricia Romano shared her own dating trials and those of women who want to spend time with guys who are — go figure — interested in them. In spite of a sea of more recent apps, this is an issue tech bros haven’t been able to disrupt.

The exact same scenario has been playing out in San Francisco for the last few years. One woman, Violet, a 33-year-old who has lived in the Bay Area for eight years, with one of those in the “belly of the beast,” Palo Alto, experienced many of the same things I and other women did. They had money, but they were boring. They had a lot to say about their job, but their development as a complete human being seemed to be stunted. And they exhibited little to no interest in the other person at the table.

One woman, Bridget Arlene, spent three years in Seattle for graduate school, and said that she actually moved out of the city, in part because of the type of available men—most of whom had computer science or engineering degrees and worked for Google, Microsoft, or Amazon. “The type of person who is attracted to these jobs and thus to the Seattle area seems to be a socially awkward, emotionally stunted, sheltered, strangely entitled, and/or a misogynistic individual,” she wrote in an email. Arlene said that she was once contacted by a Microsoft programmer on OKCupid who required that she read Neuromancer before “he would consider taking me out on a date. He was not joking.”

It’s not just the dating pool that’s been affected. Spaces that have traditionally been held for — and by — subcultures have lost their character as new residents seek out places that aren’t dominated by sunglasses-indoors-throwing-their-money-around dudes.

This wasn’t what I’d signed up for. I’d moved back to Seattle, in particular to Capitol Hill, because when I’d lived here during the ’90s it was a beacon of diversity for weirdos. (I stress “weirdos”—there are few people of color in Seattle.) The weirdos were: young gay boys, old hippies of varying sexuality, straight artists and musicians, softball lesbians, punk-rock dykes who played house music, metal musicians, ravers, or people into the fetish scene. They were not straight, white guys from flyover country or California imported by a software company. They spent their time doing things other than making Jeff Bezos more money.

The problem has become pervasive enough in Seattle that when I went with a few girlfriends to Pony, one of the last true gay bars on Capitol Hill, I was shocked when I found out that the adorable pair of 25-year-old boys talking to us were heterosexual. They were there because—as one of them told us—”It was the only place on the Hill on the weekends where there are no bros.”

Cross-reference this experience with skyrocketing housing prices and the erasure of retail jobs; the homogeneous dating pool is unlikely to diversify without diverse jobs and housing options.

You can’t date the guy at the record store if there’s no record store.

Read the story

For Ordinary Syrians, Is Backing Assad the Only Option?

A man waves to a member of the Syrian pro-government forces patrolling a street in the newly retaken Bab al-Hadid neighbourhood in Aleppo's Old City on December 8, 2016. (GEORGE OURFALIAN / AFP / Getty Images)

At The New York Times Magazine, Robert F. Worth reports from Aleppo, a city in ruins. Speaking with residents about the current state of existence, Worth also examines the social and political seeds of the Syrian War, now in its sixth year. The war has been supported by a cast of foreign sponsors on both sides. Russia, Iran, and Hezbollah have backed the Assad regime, which dropped bombs and chemical weapons on its own citizens, while Saudi Arabia and Turkey have aided the rebels attempting to overthrow Assad. With Aleppo firmly back into the hands of the Assad regime, Syrians and exiled expats are starting to wonder whether backing Assad is their best chance at ending the war so they can begin to rebuild their lives.

I wanted to wind back the clock and make sense of how a city that seemed so averse to politics — of any kind — had been torn apart.

Even Syrians have trouble answering that question. In March, I met a lawyer named Anas Joudeh, who took part in some of the 2011 protests. Joudeh no longer considers himself a member of the opposition. I asked him why. “No one is 100 percent with the regime, but mostly these people are unified by their resistance to the opposition,” Joudeh told me. “They know what they don’t want, not what they want.” In December, he said, “Syrians abroad who believe in the revolution would call me and say, ‘We lost Aleppo.’ And I would say, ‘What do you mean?’ It was only a Turkish card guarded by jihadis.” For these exiled Syrians, he said, the specter of Assad’s crimes looms so large that they cannot see anything else. They refuse to acknowledge the realities of a rebellion that is corrupt, brutal and compromised by foreign sponsors.

All the same, Aleppo was a turning point, and in some ways an emblem of the wider war. Its fall appears to have persuaded many ordinary Syrians that the regime, for all its appalling cruelty and corruption, is their best shot at something close to normality.

All this may sound awfully precarious for Assad. But in a sense, it is just a more extreme form of the game Assad and his father have played for decades. The Assad regime arose after an unstable period during the 1950s and ’60s, when Syria was shaken by coups and countercoups. Hafez al-Assad, Bashar’s father, triumphed in part by managing a constellation of rivals who hated one another but were all dependent on him. They knew that without him at the center, chaos would return, and that would be bad for business. This is truer than ever today. And it has a secondary effect, not unimportant: Many ordinary people now see Assad as their only hedge against a far more toxic kind of chaos.

Read the story

How Did HGTV ‘Stars’ Become Celebrities?

Chip and Joanna Gaines (Photo by Mireya Acierto/FilmMagic)

Home and Garden Television, better known as HGTV, has forged a reputation as a television ratings giant in the past couple of years, more than two decades after the channel launched in 1994. Late last year, Kate Wagner noted the timeliness of the channel’s launch, given its niche — real estate as reality television programming: it surfaced amid the Clinton administration’s push for “huge mortgage reforms in order to stimulate growth in the home-building sector and provide more housing for lower-income Americans.” As home sales spiked, HGTV offered a glimpse into “the national home-buying and home-selling fervor,” Wagner wrote.

And interest in the channel’s offerings has not waned. Last year, an academic design journal devoted an entire issue to “Learning from HGTV.” An academic paper in American Quarterly in 2012 noted that HGTV briefly “became the object of public scorn” in the wake of the collapse of the housing market, as Americans found the programming “complicit” for its tendency to depict homes as “investments.” But it survived, and even thrived, as the players in its shows land celebrity magazine cover after cover.

Brooks Barnes, in his monthly “Scene Stealers” column for the New York Times Style section this weekend, noted that Tarek and Christina El Moussa, the couple in one of its hit shows, Flip or Flop, were featured on the cover of In Touch Weekly at least 14 times, with more than 90 articles on them.

“Puzzled, I asked a few Hollywood publicists if they could explain why the celebrity news media cared so much about the El Moussas. The head of publicity for one big studio responded, ‘Is that a fragrance?’” Barnes wrote.

Barnes sees the El Moussas as “fascinating — not as newsmakers, but as a window into the evolving celebrity news business.” A former US Weekly and Hollywood Reporter editor tells him the evolution is due to “the effects of a culturally divided America.”

Barnes explains President Donald Trump is divisive; tabloid magazines catch heat for putting him or his relations on their covers. The Kardashians’ ratings “have plummeted,” and “most movie stars have little tabloid tread left on them,” he adds, noting that Jennifer Aniston is still not pregnant. Plus, there’s the hunger for clicks in our age of digital news: “If there is no news, just glom onto something tiny. In Touch recently did an entire article about a basic Instagram post by Mr. El Moussa. (See it here!’),” Barnes wrote.

Over on The Ringer, Amanda Dobbins wrote late last year, in a piece titled “The End of Celebrity As We Know It,” that more than three million people regularly watch Flip or Flop, “which is more than the number of people who saw Will Smith’s most recent movie or bought Lady Gaga’s album.” She interviewed Lindsey Weber of the podcast Who Weekly, which regular discusses HGTV stars: “Anyone can do anything on the internet now. So now we have all these people that just exist because we have a democratic platform where anyone can do something that makes them notable,” Weber told her. Dobbins concluded, “If you are looking for a career change right now, you could do worse than midlevel celebrity; the market has never been more open.”

But is the rise of HGTV celebrities a window into, or a reprieve from, a “culturally divided America”? Read more…

A Heart That Watches and Receives

New York Times newsroom.
The newsroom of The New York Times. Photo: Getty Images, Jonathan Torgovnik / Contributor

Hampton Sides | Longreads | June 2017 | 13 minutes (3,083 words)

 

 

Hampton Sides, historian and author of bestselling books including Ghost Soldiers and In the Kingdom of Ice, gave the following commencement address to graduating students of Colorado College on May 22, 2017. Our thanks to the author for allowing Longreads to reprint it here.

***

Warm greetings to the Class of 2017! It’s such a tremendous honor to be here today, to wish you well as you begin your life’s adventures. I’ve taught some of you, I’ve read your work in the college publications, I’ve rooted for you on the soccer fields. I’ve even tested my hand-eye coordination skills with some of you in the exacting sport . . . . of beer pong. I’ve greatly enjoyed my experience teaching here at this most unique and authentic school set at the foot of Rockies, a school that has perfected the fine art, the almost forgotten art, of doing one thing at a time. Read more…

A Witness to Other People’s Lives, Not Living My Own

Author portrait by Shaun Guckian

Jennifer Romolini | Weird in a World That’s Not | Harper Business | June 2017 | 10 minutes (2,475 words)

 

Long before author Jennifer Romolini’s name appeared high up on the mastheads of publications such as Time Out NY, Tina Brown’s Talk Magazine, and Lucky, and websites like Yahoo Shine, Hello Giggles and Shondaland, she struggled to find herself. She spent her early 20s waitressing in restaurants and hotels, and was soon rushed by a pregnancy that ultimately wouldn’t last into marriage that wouldn’t, either, with a summer fling who should probably have been no more than that. She felt lost and stuck. She felt limited by her working class upbringing with weird parents who fashioned themselves after the oddball parents in Bowie’s “Kooks,” and by her academic failures — mostly for lack of trying — first in high school, then in college, which she didn’t finish. A perennial misfit where ever life took her, she assumed doors would always be closed to her. But a few years later, after leaving her first husband, she committed to figuring out what she wanted, getting her life together, and finding a place for herself in a career she liked, without compromising who she was.

When she was struggling, none of the career books on the market quite spoke to her, or offered solutions for someone who’d never been on a traditional career track. Now, after years building her career as an editor, she’s decided to fill that void for younger women who find themselves in her old shoes. Weird in a World That’s Not: A Career Guide for Misfits, F*ckups, and Failures, out today, is the book she wished she’d had — an interesting addition to the growing category of Misfit Lit, a hybrid of memoir and self-help. What follows is an excerpt, recommended by Longreads Essays Editor Sari Botton.

* * *

Read more…

Trump’s Twitter Usage May Be His Downfall

His lawyers have told him to stop. His staff has told him to stop.

But President Donald Trump appears to be “Brokeback Mountain”-style in love with Twitter.

In the aftermath of this weekend’s terrorist attacks in London, Trump took to Twitter to promote his attempt to block travel into the U.S. by citizens of certain Muslim-majority countries. The American Civil Liberties Union and other lawyers have sued over the initiative and it is being blocked by judges, while official White House spokespersons have argued against calling the initiative a “travel ban.” Read more…