This story starts with a picture: a vast turquoise sky, an endless yellow beach, a mother and her child playing in the sand.
My grandmother lifts a trembling hand and points towards the smallest figure.
“That is me.”
She now has a room measuring nine feet by five. There isn’t much wall space, so the picture hangs in the corridor outside, beside the sign: “No.18: Maureen Barclay.”
Maureen Barclay is a widow and there are many here. Some don’t know where they are, nor do they remember the lives they have lived. Maureen is different, she remembers plenty. But with this blessing comes a curse: the older she becomes, the more she worries what she might soon forget. She has moved into a nursing home quite by her own choice, but as she downsizes, reducing her life to the essentials, the more she is stripping back memories, the memories embedded in clothes, objects, papers and pictures.
There simply isn’t room for them here.
The only solution is to pass them on to the people she trusts. She has given me many things over the years — her love and time above all else — but now she surrenders a most treasured possession. It is a pencil-drawn self-portrait of her father and my great-grandfather, Joseph Gray. This is the man who first painted that small child playing on the beach.
Joseph Gray is an artist most people have never heard of, but for much of my early life he was the only artist I’d ever heard of. His paintings filled all the rooms of my grandparents’ flat and much of my own family home. Smoke-filled streets and blitzed churches lined our staircase, thickly painted still lifes crowded in corners, restless seas churned over each mantelpiece. While the houses of my friends contained candy-colored Impressionist prints or tastefully anonymous landscapes, we had this curious mix of styles and subjects, all courtesy of an artist I’d never even met.
But at least I knew what he looked like. I would stare for hours at this pencil-drawn self-portrait: darkly piercing eyes under hooded lids, a wide curving nose, a proud, rounded jaw. With a crumpled hat pulled low on his head Joseph Gray stood straight and returned my gaze. Now that’s what an artist should look like, I thought.
Photo courtesy the author / Photo illustration by Katie Kosma
Vincent Czyz | Longreads | June 2018 | 21 minutes (5,418 words)
I was born into Cold War America, 1963: Brezhnev, the Kremlin, the KGB, ICBMs, the Warsaw Pact. My father was a hard-line Republican, a Rough Rider looking for his Roosevelt. Reentry vehicles, NATO, first-strike capability, limited strike, and hardened silos were all part of my vocabulary by the time I was 12. He dismissed with contempt liberals who wanted to cut the defense budget and showed me bar graphs comparing U.S. and Soviet military hardware. The red bars representing Soviet numbers always towered alarmingly over the blue ones, except when it came to helicopters; the United States had a lot of those.
The stalemate between the superpowers has been over for a long time, but every now and then I still catch some of the fallout. While making a furniture run, for example, with a friend — Danny had mothballed a bedroom set at his mother’s house and needed a hand getting it into his truck. We went to the front porch in jeans, construction boots, jackets. It was a chilly March afternoon. He rang the bell.
Danny’s mother, a small Korean woman, opened the door. She gasped when she saw me, then covered her mouth. I almost stepped back, wondering what I’d done wrong.
Mrs. Lo Cascio lowered her hands. “You look just like your father!”
From his early 20s on, my father had had a mustache, and this was the first time Mrs. Lo Cascio had seen me with a beard. Her reaction was a rerun of an incident at my father’s wake in June 1983, a couple of weeks before I turned 20. Uncle Eddy, an adopted member of the family, put a hand on my shoulder and squeezed. “You’re the ghost of your father when he was 17.” As often happens at funerals, his face performed a high-wire act between smiling and crying.
Rick Paulas | Longreads | June 2018 | 24 minutes (6,543 words)
Lauren couldn’t afford any more canceled dates.
A “combination of beauty and brains, exclusively available for adventures,” according to her website, she’d spent untold time and energy building her brand on the back of a modeling résumé that included portraiture in Penthouse. She’d spent thousands on website maintenance and professional photos, and another $250 to $800 a month on ads on the Eros Guide. And she’d worked damn hard for those glowing reviews — over 70 in all — posted by clients online at the Erotic Review (TER).
It allowed Lauren to charge “discerning and professional gentlemen” $500 for an hour of her time, $750 for 90 minutes of it, or $5,000 for an overnight. But like roughly half of the United States, Lauren was still living paycheck to paycheck.
There was the high cost of living in New York City, a necessary expenditure that came with the gig; unlike cam girls, she had to physically be with clients. The more pressing hit to her pocketbook, however, was the result of a serious autoimmune illness that necessitated eight surgeries over a six-year period, an out-of-pocket cost of $240,000. It was this enormous bill that had shifted her career from modeling into sex work in the first place.
“All the money I ever made [modeling] is gone,” Lauren says. “All I want to do is buy a home in the country where I don’t fucking see people. Just me and my dog.”
A stream of last-minute cancellations and no-shows, then, was extremely troubling. Not only did they leave her without the income she was expecting, but also hours she could’ve used to earn money were stolen from her. “I didn’t know why people were booking and not showing up,” she says. But a quick Google search of her name revealed the reason: a negative review posted on Ripoff Report.
“When you look up [my name], it’s the first thing that comes up,” she says.
A privately owned, for-profit website, Ripoff Report publishes anonymous complaints about products, businesses, and individuals, from multinational corporations like Walmart to self-employed freelancers like Lauren. “The evening was unpleasent [sic] to say the least,” the pseudonymous reviewer wrote. “She tried upselling me the entire evening offering a wide range of unsafe activities. I ended up cutting the date short and let her keep the 2k.” (Companies and individuals can rebut accusations — Lauren did — but the original complaint remains. “We DO NOT remove any reports,” a spokesperson for the site wrote me in an email.)
“I couldn’t tell you how much business I’ve lost due to this,” Lauren says.
Lauren deduced the reviewer’s identity almost immediately; the former client gave himself away with the same dialectical misspellings that littered previous negative reviews on other review websites. He was an hour-long date she’d had the previous year in Houston. “These hour motherfuckers can go one of two ways,” she says. “And when it goes bad, it goes really bad.”
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According to Lauren, the man paid for an hour of her time, but stayed for an hour-and-a-half, during which he “had his dinner and had it twice.” He left without giving her a tip. Three months later, he contacted Lauren to get her to “verify” him on Preferred411 (P411), a website used by sex workers and clients to “connect with others in a safe and secure way.” (On P411, clients pay $99 for a “basic” six-month membership, which can be upgraded to “basic plus” with an OK from a worker; essentially a way for workers to know the client is legit.) She said yes, and since everything in the industry is an exchange of money for time, she asked for something in return: a 10/10 review on the Erotic Review. He agreed.
She saw that while he gave her the agreed-upon 10 in the “performance” category, he’d only given her a seven in “looks.” She contacted him about the betrayal.
“I said, ‘Why would you do that?’” she says. “And he lost his fucking mind.”
The man told her she was lucky he gave her a score that high, then threatened to write another TER review about “how fucking ugly” she was. He soon made good on that threat, falsely claiming that he’d gone on another date with Lauren, giving her a 3 for “looks” and a 4 for “performance.” Lauren contacted TER with screenshots of their electronic exchanges, and they took down the new review. But the time it took for TER to process her complaint was costly; she’d lost $1,000 that night from someone who read the review and canceled. (The client’s 7/10 review, meanwhile, remained up.)
Still, it didn’t sink her business. That 7 for “looks” dragged down her average, but she’d banked enough 10/10 scores over the years that this outlier didn’t tank her score. For the next year, everything went smoothly until the “hour motherfucker” resurfaced with the aforementioned negative review on Ripoff Report and the great cancellation of dates began anew.
“Your reputation can be ruined in a heartbeat,” says Lauren, who’s since added a range of cancellation fees to her listing. “These reviews could ruin your entire business.”
* * *
Maxine Doogan remembers getting the call that revealed the future.
It was in ’98, or maybe ’99, and it came in on her landline, or maybe her cell. It was from her friend Melanie, a fellow sex worker with 25 years of experience in the field.
Melanie told Maxine to go to her computer and visit SFRedBook.com. She warned Maxine, “This is what’s coming.”
“I got on there and said, ‘Oh my fucking god, this is going to be a disaster,’” says Doogan, a Bay Area–based sex worker, activist, and founder of the Erotic Service Providers Union. “And I was right.”
RedBook was launched in 1999 by Mountain View programmer Eric “Red” Omuro. Similar to Craigslist, it was a bare-bones website composed of classified ads, but RedBook focused primarily on rating sex work. These posts, written by customers, were intended to mitigate some of the risks associated with the lack of legal protections in these business transactions. “There are women that make ads, make appointments, walk in, take the money, and walk out,” says Doogan. “And clients have no recourse.”
These rip-offs frustrated workers like Doogan, because their negative effects cultivated a general atmosphere of distrust, which then rippled into her own workplace. “Clients were treating us with suspicion, asking a lot of questions, and wanting [illegal] verbal commitments,” she says. “It made for a very difficult customer base.”
But beyond the growing concern of client rip-offs in this uncharted virtual world, Doogan saw that sex workers faced a new vulnerability. Previously, in the the street or massage parlor, workers could get a visceral sense of a potential client before choosing how to proceed. In fact, before industry norms shifted to faceless online greets before private meets, workers had ways to sleuth whether the client was on the level, a cop, or just plain bad news.
“Remember the old Thomas Guide maps?” asks Doogan. “You could use those to see if the house was their real address. And when AT&T came out with Caller ID, that helped a whole lot.”
The rise of the free online classifieds — where “everybody and her mother, aunt, brother, and grandma could put up an ad,” says Doogan, “and with no experience!” — also changed how workers spent money. Initially, this meant withdrawing the cash spent on ads in local newspapers and alt-weeklies, a shift exacerbated by some publishers’ own newfound ethical codes which led them to refuse accepting ads from sex workers. “That’s what happens when you start being the tool of moral enforcement in advertising,” says Doogan. “You lose your ass.”
That’s what happens when you start being the tool of moral enforcement in advertising,” says Doogan. “You lose your ass.
New laws targeting sex workers also aided the pull away from print as an advertising expenditure. “We all used to have ads in the Yellow Pages. They were making thousands of dollars off us,” says Doogan. “But police threatened [Yellow Pages publishers] PacBell or U.S. West with felonies, and that prompted the change.”
One way around these laws was the “personal escort” loophole, where workers sold “time” and avoided terms like “sex” in ads. It allowed Yellow Pages to continue listing escort agencies, a move that prompted independent workers to license themselves as official agencies, sometimes more than one when they could afford it. “We’d have multiple mobile phones with multiple names, so we could get listings through the alphabet,” says Doogan. “Something that began with an A, something in the middle like an M, something at the bottom.”
As print avenues dried up through stricter laws and as publishers went bankrupt, digital options filled the empty space. Eliminating physical distances and national boundaries, they offered a perceived freedom and a potential reach that print never could. But there was a catch with this new frontier. Rather than a competitive marketplace, the sites that invested in offshore servers to avoid the law’s arm and, more importantly, hired the right programmers to win the search engine optimization game, developed a near-monopoly in short order.
“Fucking Google,” says Doogan. “They’ve cut the ability to search by our name, phone number, or geographical location. It’s given Eros a lot of power.”
The Eros Guide is a classic “ad mall,” that is, simply a place to post ads. The site was founded in Oakland, California, in 2000 by Byron Mayo as a relatively obvious way to capture profits in an as-yet-unregulated market. “[The internet now] makes it possible to economically present far more information in a much more accessible fashion than ever existed before,” Mayo told the Jamaica Observer in 2001.
Doogan had one of the early ads on the site, first for free, then for “30 to 40 dollars a month.” Now, due to its paramount nature in the market, Eros makes millions of dollars a year; in 2010, Washington, D.C.–based dominatrix Jenny DeMilo estimated that the website brings in somewhere between 8 and 10 million a year. “They’re number one, so they can command what they can command,” says one sex worker, who wished to remain anonymous for fear of reprisal from Eros. “[To them], one thousand a month [for a single ad] isn’t unreasonable.”
From a worker’s perspective, it’s hard to say that money used on Eros isn’t spent well. Google “escort” plus wherever you live, and odds are good you’ll see an Eros listing. (Anecdotally, every worker I interviewed for this piece said that most of the traffic to their personal websites came from Eros.) This dominance over a worker’s ability to find clients has given Eros unchecked power over the industry; they decide who can use them and who can be banned without warning or explanation.
“They can’t give us an explanation, because it would implicate them,” says the anonymous worker. “Imagine you’re trying to work at a company, and there’s a bunch of rules in a book that you’re not allowed to see.”
Imagine you’re trying to work at a company, and there’s a bunch of rules in a book that you’re not allowed to see.
With that power comes editorial control. Unlike during the print era, when workers chose what to put in their ads, the information that workers can present is restricted by Eros’s’ legal team, limiting how they can distinguish themselves from one another. “You can’t use certain words. You have to put in your height, your weight, your hair color,” says Doogan. “They’re like, ‘The customers want to see that.’ The customers aren’t paying you! I’m paying you! I’m your customer, dumb bitch!”
In November 2017, the Department of Homeland Security raided Eros’s North Carolina call center. The raid sent a shock wave through the community after DHS obtained access to their personal information, but Eros remains active.
This creeping power of a lone, dominant ad mall wasn’t what was on Maxine Doogan’s mind when she received that phone call about RedBook back in the late ’90s. And the harrowing “disaster” on the horizon wasn’t necessarily the free-for-all ads or the rip-off-exposing message boards either. It was RedBook’s most innovative feature: the reviews section.
You could pay $13 a month for access to the section, where VIP customers shared detailed write-ups of their experiences with escorts, BDSM providers, and erotic masseuses. As part of their reviews, users listed the services they received, as well as details about the provider’s physical attributes.
On RedBook, clients rated workers on a scale of 1 to 10 in services, body, and face categories. Reviews was the most popular section of RedBook, and to Doogan, it represented an epochal industry shift that tilted power from workers to customers.
“Men had custody of the internet by the time Prostitution Nation got there. We were already on the internet, but we didn’t know we were on the internet,” says Doogan. “The domination of the customer over the business started on the internet.”
* * *
“I was getting ripped off,” David Elms, a frequent sex work “hobbyist” told MSNBC in 2006. “There was no way to hold people accountable.”
Elms’s solution to the claim that he was being ripped off — which could mean that a worker took his money and left without providing any services, or that they didn’t look exactly like their photographs, or that they weren’t willing to consent to every type of sexual request — was, in 1999, to develop The Erotic Review, a website where clients review their dates with sex workers. “Our reviews serve as powerful barometers that keep an otherwise illegal business honest,” reads its general FAQ section. It was RedBook’s review section hopped up on a cocktail of amphetamines and Viagra.
“Outside of America, people don’t really use it,” says Scarlett St. Clair, a sex worker based in New York and London. “But in America, they are the biggest, and they wield unfortunately a huge amount of influence.”
That “unfortunately” from the worker’s mindset makes sense. Elms’s own personal experiences, whatever they were, steered the site into a “customer is always right” ideology that persists. It’s a questionable viewpoint in an industry where, according to Sex Workers Outreach Project, its workers are 400 times more likely to be murdered on their job than workers in any other career. (To further illustrate the point, note Elms’s own record following TER’s creation: After a slew of accusations about him using his position of power to extort sex from workers, he was arrested in 2009 on several charges, including an attempt to hire a hitman to kill a sex worker; Elms and TER reportedly cut ties after the arrest.)
And yet sex workers, particularly new ones, feel compelled to use TER’s system.
“It gave me a kind of legitimacy,” says St. Clair, who joined in mid-2016. “It signaled to others that I am who I say I am and good at what I do.”
The signals of integrity, credibility, and trustworthiness are broadcast because the reviews aren’t contained in a closed, private network that only an exclusive few can examine. The low cost of entry and accessibility make TER similar to Yelp, but one where the worker-customer interaction takes place behind closed doors. “The guys who post on TER and the guys who lurk on TER are not the same set of people,” says Missy Mariposa, a worker at a legal brothel in Nevada.
TER users have two choices on the site. Basic Membership is free and allows users access to the worker’s contact information, appearance characteristics, and broad details of their reviews. A VIP Account, available for $30 a month — or free for clients who write the equivalent of one review every 15 days — gives users access to every review, a list of services offered, and more. There are forums too, where one can “hang with your favorite Hobbyists and catch up on the latest news,” but like RedBook, the reviews are the draw.
Also like RedBook, reviews use 10-point rating scales, but only for two categories. There’s “Looks,” ranging from “she was one in a million” to “I was really scared,” and there’s “Performance,” which can be rated from “it was one in a million” to “a total rip-off.” Reviews must describe encounters within the past three months and must offer “juicy” details.
As described on the site:
The Juicy Details section should be used to describe the provider, the experience, and whether or not you enjoyed the session in graphic emotional and sexual terms. Don’t make this space a recap of the General section. Instead, go for a blow-by-blow tell-all of your session with the provider from your own unique point of view.
These “Juicy Details” are a key aspect of the site used to justify the cost of a VIP membership, and thus, the site’s revenue stream. In fact, according to multiple interviews with sex workers who have used TER, reviews are often rejected by editors for not being salacious or detailed enough. As you’d expect, this focus on “blow-by-blow tell-all” leads to heavily embellished tales.
Mariposa recalls a date with a client who’d recently hurt his back. Despite being barely able to move, he wanted to keep his appointment, and so after Mariposa slowly brought him over to the bed, they had a very gentle session. “You can’t be bouncing up and down with your back broken,” she says. But when she read the date review, she couldn’t stop laughing.
“He didn’t write about how we had a lovely, intimate time,” she says. “It had to be, ‘I had her bent over. My balls were slapping everything.’ What do they call it, locker-room talk?”
TER’s FAQ section maintains that reviews are verified for authenticity, where the reviewer bears “the burden of proof.” Based on interviews with nearly a dozen workers, system checks are lax enough that a sub-industry of fake reviews has sprouted. For a fee, workers can purchase 10/10 ratings for themselves, or more insidiously, pay to take down their competitors. “You can go to a review-writing service and say, ‘I want to buy three negative reviews for so-and-so,’” says Mariposa. “You think they’re going to turn down your $175? What do they care?”
More commonly, according to workers, clients are too busy or uninterested to write reviews, so they let workers write their own. This is positive for workers; they can control how they’re perceived, but there’s an opportunity cost to spending unpaid hours writing copy hoping it will attract future clients.
There are other, more dangerous ramifications for workers reviewed on websites like TER. Whereas negative Yelp reviews may get a restaurant worker a stern talking-to from their boss, a sex worker has no real advocate other than themselves. Workers can contact TER about reviews and theoretically have them removed, but according to workers, such complaints are rarely heard or acted upon. “This company does not care about what happens to [workers],” says St. Clair. This has given TER’s reviewers — that is, the customer class — overwhelming power over the industry.
“TER’s purpose was always to push the standards of what the industry should be,” says Mariposa.
One shift in standards has reviewers dictating rates for services. This can work through a kind of rumor-based osmosis (St. Clair offers the example of a reviewer falsely claiming to have paid $150 for a service that a worker actually charges $200 for, then another worker, lurking on TER, reacting to that falsified price by adjusting their own), or it can be through a concerted effort by organized reviewers to fix prices. “There’s talk on the forums about trying to enforce lower prices by refusing to see certain women,” says St. Clair, “or by trying to make women feel guilty or bad by charging as much as they do.”
This pressure can get workers, particularly those new to the industry, to lower their prices enough that the income no longer sustains them. “The new workforce doesn’t know what to charge, so they’re chronically undercharging, and they can’t support themselves with these low rates,” says Doogan. “The turnover is higher than in the past.” But as workers accrue experience, they often learn that pricing is truly their decision.
“There was a point where I wanted to stop offering anal, so I marked it up, and people still absolutely paid,” says Mariposa, who then marked the service up again. “Guess what? They paid.”
The logical question to Mariposa’s price change is, well, if you really wanted to stop offering a service like anal intercourse, why mark it up? Why not simply refuse to offer the service? The answer? Dual pressure from customers.
First is pressure from “hobbyist” reviewers. “There were gangs of customers on RedBook who’d review a girl and falsely say she provided these services for low rates,” says Doogan. “So, the girl’s getting customers expecting these services and putting her in a bad position. That’s customers using technology over a divorced workforce to get them to provide services they don’t provide.” The second level of pressure comes from the system itself.
In December 2016, TER made a seemingly subtle change to its review system. Previously, a reviewer could score a worker anywhere between 1 and 10 in the “Looks” and “Performance” categories. But after the change, workers could only earn up to a 7 out of 10, unless they were “willing to perform one or some of the following during a session.” (With each new offering, the worker’s max score increases by one point.)
“There was no announcement, no one’s opinion was taken into account,” says St. Clair. “It just happened, and we all had to adapt.”
The four situations that allow for additional points: A “bareback blowjob” (that is, oral sex without a condom), kissing with tongue, anal intercourse, and “really bi,” which means having sex with “more than one guy.” Keep in mind, it’s irrelevant if the client wants, requests, or participates in any of these acts. If the worker doesn’t offer these services, during the review approval process, TER can lower the points of, or outright reject, the review.
The implications of the new system are obviously biased against workers. A worker who doesn’t want to participate in anal sex is now compelled to in order to score a better review. Same for a worker who doesn’t feel safe with having sex with two men at once. The change in the system also exacerbates one of the ever-present dangers of the industry: the spread of sexually transmitted diseases.
“After the AIDS scare, most people use condoms for everything,” says Mariposa. “But now TER comes around and says, ‘Girls do bareback blowjobs.’ Well, now bareback blowjobs are the new standard.”
But this time, some workers fought back.
* * *
The first time Vanessa read a review of her date with a client, she felt embarrassed and ashamed.
“Not because of what I do, but because of how it’s so public and so graphic,” she says. “It was really an invasion of my privacy.”
But Vanessa, like many other workers, felt it was just part of the business. She played the review game. It was a way to feel legitimate, despite how it eroded her own power in the workplace. “Your typical TER member is like, ‘If you do this for this amount I’ll give you a really good review,’ which is really saying, ‘If you don’t, I’m giving you a shitty review,’” says Vanessa. “Everyone knows how to read between those lines.”
The first time Vanessa read a review of her date with a client, she felt embarrassed and ashamed. “Not because of what I do, but because of how it’s so public and so graphic,” she says. “It was really an invasion of my privacy.
Now and then she’d have bad experiences with TER. Like the U.K. client who gave her a 5-6 review (“5” for Looks, “6” for Performance) and said she was 90 pounds overweight. She fought that one, proving her looks to some faceless TER rep by jumping through their hoops, including taking photos in the same clothes that she donned on her personal site, while holding up hostage-like notes with the date, time, and “TER” scrawled on them. After all that, they took down the review.
Ironically, it was a relatively innocent review — her 36th, she recalls, where she received a 10/9 — that led to her leadership role in a burgeoning movement of sex workers choosing to leave TER for good.
“This guy said we did anal and he came on my face, all this bullshit that didn’t happen,” Vanessa says. “It was a great review, but none of the services I provide.” But the bigger headache was how this fake review caused friction with a longtime regular. He had wanted to book time with her, and she told him, truthfully, that she was out of town and unavailable. However, this false review suggested she was actually in town with another client at the requested time, so her longtime client felt that she was lying to him.
“It sounds immature and silly, but I have special relationships with [clients],” she says. “They want to think I’m not seeing anyone else, and that’s how I communicate with them. It’s part of the fantasy.”
To stem this, Vanessa contacted TER to tell them it was a false review. They contacted the reviewer, who doubled down on his claim that they’d met at a hotel. Vanessa asked TER to have the reviewer send a copy of their email correspondence, or anything else to prove that they’d met. The reviewer refused, citing privacy reasons. TER ultimately decided to keep the review up.
This did not please Vanessa.
“You’re not holding me hostage,” she says she told them. “You’re not my pimp, you’re not my manager!”
Vanessa went to her TER profile, copied the reviews, and pasted them on her own website. She began posting about the incident on her personal Twitter account, along with a call for other workers to copy and paste their own reviews as well. Shortly thereafter, she received a letter from TER’s attorney threatening to sue for copyright infringement. But it was something else in the letter that irked Vanessa.
“That letter was cc’d to my legal name and to an old address I was living at previous,” says Vanessa, who read these actions as threats. “They threatened to expose my legal name on the internet if I didn’t stop talking about them on social media.”
Vanessa questioned the legalities of TER’s business, musing about whether this attorney knew the amount of taxes TER paid, openly suggesting that if he didn’t maybe the IRS might. She followed these inquiries with a request for TER to remove all of her information from their website.
“Everything was gone within 24 hours,” she says.
This was Vanessa’s opening salvo against the web giant. In March 2016, she started the Twitter account @FCK_TER_, which, according to its bio, is “exposing exploitation, cyberpimping, bullying, harassment, & profiteering of sexworkers by the establishment racket known as TER.” The feed is a mix of commentary about the industry, warnings about dangerous clients, mocking quips about disgusting reviewers (known in industry parlance as “slobbyists”), and retweets from workers who are interested in or have removed their listing from TER.
There’s even a hashtag: #delisted.
While the @FCK_TER_ account currently has a relatively modest follower count around 3,600, Vanessa says that, based on her active direct messages, that number is nothing compared to those who read her feed. Often, workers will contact her privately with questions about delisting, mostly asking how to do it. Workers say TER won’t simply remove accounts upon request, using the excuse that published reviews exist for the public good. To counter that argument, Vanessa suggests legally worded threats or posting private client information, actions that seem to get TER to expedite the deletion process.
Vanessa’s DMs aren’t just about logistical concerns, but also jammed by emotional workers worried that delisting will kill their business. “Will this hurt my business? Where else should I advertise? How did you do it without TER?” she says. “It’s a whole slew of things.”
Scarlett St. Clair shared these reservations. “This is my full-time income,” she says. She spent months asking other women for tips on how to leave, trying to estimate how her business would be negatively affected if she decided to go. “There’s a lot of men who want to keep [TER] alive,” says St. Clair. “They say things like, ‘If she doesn’t have reviews she’s not legit, she’s gonna steal your money.’” Ultimately, it was an experience with a prospective client who boasted about being a “Top 50 TER reviewer” that shifted the fuzzy stressors into focus. “I don’t know them, they don’t know me, and they want to control my reputation in this industry?” she says. “I really enjoy my job and look forward to seeing clients, and this was preventing me from doing that.”
She says that she “essentially threatened legal action,” and her TER listing was removed in October 2017. “Provider information is no longer available on TER,” reads the page for her locked account.
“My dream is for TER to disappear and not have them control the careers of young women who are vulnerable,” says St. Clair. “There’s that saying, and I know I’m going to get it wrong: ‘If I see far, it’s because I stand on the shoulders of giants.’ That’s how I feel about the women of Twitter and providers online who have been a huge support.”
In fact, Twitter has become an important resource for workers educating themselves on their industry. @FCK_TER_ is merely one account devoted to recovering worker power. @FCK_ECCIE takes on a similar review forum, while @FCKP411 exposes the “exorbitant ad prices” of Preferred411.com. Laura Cohen (@ProviderSafety), a “retired escort” and “deep background screening specialist,” runs one of dozens of accounts that share tips on how workers can stay safe in this profession. Combined, their retweets, responses, and private back-and-forths compose an expanding network where workers can organize and reclaim power from client-driven websites.
“It’s snowballed,” says Vanessa. “Twitter is becoming a huge platform for sex workers.”
Twitter also doubles as a return to the era when workers wrote their own ad copy. The social media platform’s lax content restrictions allow workers the same self-determined censorship they have on their personal websites, while giving potential clients a glimpse at another selling point: their unique personalities. “It’s a wonderful resource to watch conversations, to be kind of a voyeur,” says St. Clair. “To watch these interactions and see if this is someone you want to spend time with.”
But not everyone’s buying Twitter as the savior. For some, it’s another symptom of the tech-driven work-hour creep that’s infected nearly all of employment. “It’s a waste of our unpaid labor,” says Doogan. “There’s the expectation that you have to spend unpaid time talking on Twitter to turn a prospective customer into a paying one.” Similarly the act of delisting from TER isn’t a reality for many workers who are active on the platform. “There’s a level of privilege to talk about [in delisting],” says Mariposa. “A person who gets 100 percent of their business from TER? They can’t afford that.”
Perhaps more blatantly problematic is that relying on Twitter as panacea ignores the lessons from the long history of American law enforcement’s continual and relentless clampdown on sex worker advertising, as proven by recent events.
In April 2018, President Trump signed into law FOSTA/SESTA, a bill that seeks to “clarify” the Communications Act of 1934 in a way that many sex workers believe will have a chilling effect on their ability to communicate with one another about dangerous clients. These worries have proven accurate mere weeks after the law’s passage, with many of the largest tech platforms preemptively shutting down certain elements of their sites, if not their entire operations. Most recently, those signing into Backpage.com, the popular ad-listings website, were met with a notice that the domain “has been seized” by an alphabet soup of government enforcement agencies.
No one knows how far this attempt to blockade sex workers from tech will go. But if workers are ultimately forced off even places like Facebook, Snapchat, Instagram, and yes, Twitter, well, what’s left besides simply going back out onto the streets?
* * *
“This is a very simple concept that requires very little start-up capital, relatively little in the way of operating expenses, and will turn a profit because the concept will be embraced,” reads a boldly worded 2012 blog post by Amanda Brooks, author of The Internet Escort’s Handbook.
The post detailed a simple website that eschews the popular review-based model for one that embraces the basics. “Verification without incrimination,” writes Brooks in the post, before describing simple ways to develop a system that would allow workers to prove who they are without publicly outing themselves, while incentivizing clients to prove they’re not law enforcement, to show up for appointments clean, and to be safe on dates. Meanwhile, the problems that have previously plagued websites would be inoculated its bare-bones construction: no forums, no private messages, no reviews, no membership fees, and no explicit photos or details of the services provided.
Rather than retelling “juicy” details, a date would complete a questionnaire of simple yes-or-no questions, for example, “Did they arrive on time?” and “Would you recommend them to another person?”. A “yes” to all questions by both parties, and they’re both verified. The website would then keep a public running tally of positive and negative verifications, to be viewed by clients and workers before deciding to see someone.
“Can’t wait for someone to run with this idea,” Brooks closed her post.
“I was in my pj’s lounging when I read Amanda’s blog post,” writes Ella, owner of The Verification Guide, to me in a chat message. “I went, ‘Well, that’s fucking brilliant’ and got to work.”
Ella had spent the previous decade as a sex worker based in the United States, Canada, and the United Kingdom. During that time, she listed her services in the usual client-driven alphabet soup that workers are forced onto. “P411, ECCIE, TER, TOB, BestGFE, Slixa, you name it,” she writes. “Oh, TRB before it was raided.”
She remembers the 2009 murder of Julissa Brisman, a 26-year-old model and internet masseuse who answered an ad on Craigslist and was shot dead in a Boston hotel room. Even with all of those systems out there, “we had nothing reliable,” she writes.
But with Brooks’s brainstorm, Ella found a blueprint that she felt could deliver. “I can’t call TVG my idea,” she writes. “We used that framework as a core foundation for our site and branched out from there.”
Despite the site’s simplistic design, Ella quickly hit a major roadblock. After months of design work, her first developer, a close friend, was struck and seriously injured by a car. “I had to start all over again with someone new, which set me back pretty significantly,” she writes. But finally, after the plodding process of redoing much of the work, the Verification Guide launched in February 2017.
“We are coming up on 1,000 users, and I’m beaming with pride,” she writes.
One worker who bought into the new possibility is Missy Mariposa, whose ads now blanket the site. “I wanted to pay their server bills,” she says. “I love the site. I would love nothing else than for it to get traffic.” For Mariposa, it’s a chance for a website that stabilizes the power dynamic between client and worker.
She walked me through a beta test that Ella conducted to counter one of the most common problems with online verification: the client falsely claiming a date had occurred. After Mariposa and a friend input their information in the system, Ella contacted the “client.” In her review, Ella asked them for a parking receipt, or a receipt for anything purchased on the same block, or an ATM receipt with the private information blurred out — anything at all to verify the story. “Guys who got ripped off wouldn’t have a problem with that,” Mariposa says. “They’d say, ‘Fuck yeah, here’s my receipt.’”
While this level of worker protection seems simple — even obvious — it’s an important ideological shift from the pure market-based approach of Eros and the customer-is-always-right ethos of TER and other review sites. Yet despite that focus, TVG has an uphill battle to relevancy; it will only be as useful as the number of clients and workers that buy into it. Like any industry shift, that necessitates disrupting strongholds that currently control the trade.
All of the above, of course, doesn’t even consider how the passage of FOSTA/SESTA has disrupted how workers communicate with one another and with their clientele.
Since I began reporting this piece, TER has blocked access from U.S. addresses until “such time as the courts have enjoined enforcement of the law, the law has been repealed or amended, or TER has found a way to sufficiently address any legal concerns created by the new law.” The response to this news has been predictably mixed, with the anti-TER contingent full of gloating glee, while those relying on it for business have promoted work-arounds and struggled with what to do next. As Christina Parriera, a sex worker in Nevada, summed up: “No ability to screen = coming into contact with dangerous clients. Predators. = Rape. Assault. Murder.”
Meanwhile, TVG’s site has also been taken down, although Ella assures me they’re “making big changes to protect ourselves as well as our members, but we will not being going anywhere.” She tells me that they’ll be moving to a new site called Have We Met?, which will function in much the same way as the original TVG, but now, because of FOSTA/SESTA, only accessible to those who register. It’s a big change.
“In reality, having aspects of the site public will still put our members at risk of being easily found and having their ads misconstrued by overzealous law enforcement,” Ella writes. “The goal in this situation is to not be the low-hanging fruit.”
Sex workers, as always, move forward into the murky ether of constantly shifting laws, hoping that this time they’ll claim more control than they had before. One new development has been the creation of Switter by a collective of sex workers, which anticipates a crackdown on Twitter by developing a “sex work–friendly alternative to mainstream social media.” To remain active in the United States, they’ve set servers up in Australia, where sex work is legal, and developed their system using “a decentralized, open-source network.” It attracted 20,000 members in less than two weeks of operation.
But even that seems like fighting for scraps against the forever game of U.S. taxpayer–funded whack-a-mole.
With each site’s closure in this latest generation of communication crackdown, sex workers, already unprotected as a workforce, will be left further vulnerable to dangerous clients as they wait for the next online portal to fill the current power vacuum. And if the internet’s long relationship with sex workers is any indication of the future, there’s no reason to expect that the next dominant website, whatever it may be, will have that class’ best interests in mind.
“There would be no market for such a shoddy online platform as Backpage was if sex work wasn’t a crime. No one need defend that,” the journalist, Melissa Gira Grant, wrote in response to Backpage.com’s seizure. “There are no martyrs here, just increasingly poorer sex workers.”
* * *
Rick Paulas has written plenty of things, some of them serious, many of them not. He lives in Berkeley, is a White Sox fan, and is working on his second novel. He can be found at rickpaulas.com.
Garrett M. Graff | Longreads | June 2018 | 20 minutes (5,086 words)
Razhden Shulaya maintained a diverse business empire, like a Warren Buffet of crime. By age 40, from his base in Brighton Beach, Brooklyn, he had a cigarette smuggling operation, a drug ring, a counterfeit credit card scheme, an extortion racket, an illegal gambling establishment, and teams devoted to hacking slot machines. According to prosecutors who have been building a case against him, Shulaya’s associates provided gun-running, kidnap-for-hire, and the fencing of stolen jewelry. Plans were in place for what authorities came to call the “romance scam”: use an attractive woman to lure a target down to Atlantic City, knock him out with chloroform, and steal his money. They’d take his Rolex, too.
A Bureau of Land Management park ranger tries to corner a steer that escaped from a cattle trailer outside Yuma, Arizona in 2011. (Craig Fry/The Yuma Daily Sun/AP)
This story is featured in collaboration with Topic, a digital storytelling platform that delivers an original story to your inbox each and every week. Sign up for Topic’s newsletter now.
It was breaking news in New York City. News helicopters thrummed overhead, the police were called in for backup, and a crowd of rubberneckers peered through the chain-link fence at the edge of the Prospect Park soccer field. Over 3,400 viewers watched a livestream online as police exited their vehicles and walked onto the grass, nets in hand, hoping to subdue the escapee: a young chocolate-colored steer with oversize tan ears that stuck straight out from its head, like a disguise that didn’t fit right.
The Brahman steer—one of the most common cattle breeds used in meat processing—had been on the lam since the morning, when it likely escaped from one of South Brooklyn’s live slaughter markets. These aren’t the assembly-line slaughterhouses of factory farming, but rather small establishments where customers can walk up to pens of live chickens, goats, rabbits, and other animals, point to the one they want, and have it killed on the premises. Often such live markets serve immigrant communities used to eating their meat when it’s still fresh, or religious communities who want to ensure their meat was prepared kosher or halal. Apparently, the Prospect Park steer didn’t want to linger long at a place like that.
First, the steer took a breakneck tour of Flatbush and South Park Slope. As early as 8:30 a.m., Twitter lit up with people reporting sightings of the steer as it charged down the sidewalk. “I thought there was nothing new to be seen after a lifetime in NYC,” one woman wrote. Eventually, the little steer got itself into the park, and it was there that the news cameras, and the NYPD, caught up with it. The police tried to use the soccer nets to corral the animal, tipping them over and awkwardly maneuvering the enormous nets around the field. But the steer slipped out of their grasp. This went on for hours. Read more…
Peter Ackroyd | Queer City: Gay London from the Romans to the Present Day | Abrams Press | May 2018 | 17 minutes (4,408 words)
The story of same-sex love among women was bequeathed another chapter with the rediscovery of the clitoris by anatomists of the mid sixteenth century. It had been known to the Greeks but then disappeared from view. It could not have come as a surprise to women themselves that some organ or other was capable of arousal, but finally it had been named. A medical compendium of 1615, Helkiah Crooke’s Microcosmographia, announced that the clitoris “comes of an obscene word signifying contrectation [touching or fingering] but properly it is called the woman’s yard [penis]. It is a small production in the upper, forward . . . and middle fatty part of the share [genitals] in the top greater cleft where the Nymphs [labia] do meet and is answerable to the member of the man.” The member of the man need have nothing to do with it, however, and the reintroduction of the clitoris heralded the rise in public awareness of the tribade, the fricatrix, the rubster. These were the women who knew how to manipulate “the seat of women’s delight” with a hand, a dildo or a massively enlarged clitoris.
Helkiah Crooke himself remarked that “sometimes it grows to such a length that it hangs without the cleft like a man’s member, especially when it is fretted with the touch of the clothes, and so struts and grows to a rigidity as does the yard of a man. And this part it is which those wicked women do abuse called Tribades (often mentioned by many authors, and in some states worthily punished) to their mutual and unnatural lusts.” It is sometimes suggested that lesbianism was, before the twentieth century, an unmentioned and invisible act; in fact it has a historical identity arguably as long as that of love between men. Wherever there are bodies, there are lovers. It is found, for example, at the end of the twelfth century, in a vision of Edmund, a monk of Eynsham Abbey. He was taken to purgatory and led to that site where the souls of those guilty of same-sex love were consigned for their own particular suffering. To his astonishment, among them were a great number of women. He was surprised because he had not suspected women to be capable of such a deed. But there they were, suspended in woe and pain. Read more…
In his recently released book, The Man Who Caught the Storm, Brantley Hargrove tells the story of an unlikely legend named Tim Samaras, who lived his life grappling with and addicted to one of nature’s most dangerous marvels.
Samaras was a tornado chaser with a simple but absurdly treacherous goal: to get close enough to a twister to glean data from within its core. Hargrove, who spent months on the road chasing tornadoes for the reporting of the book, retraces and recreates Samaras’ most dramatic missions, culminating on May 31, 2014 in El Reno, Oklahoma, where he would face off with the largest tornado ever recorded. That same tornado would take Samaras’ life along with those of his son, Paul, and fellow chaser Carl Young.
“We now live in an era when the Mars Pathfinder rover has touched down on the Red Planet,” Hargrove writes. “The human genome has been mapped. But twisters still have the power to confound even the most advanced civilization the planet has ever known.”
Samaras legacy and life’s work represented a crucial foundation for how to better understand and predict historically unpredictable tornadoes.
But The Man the Who Caught the Storm is hardly a meteorological textbook. Rather Hargrove weaves a uniquely American tale of adventure — “nowhere else on the planet do tornadoes happen like they do in this country,” as he explained to me — diving into the circumstances and makeup that leads a man to chase what he should be running from.
Lacking even a college degree, Samaras was an outsider in the meteorological community, who not only developed one of the most sophisticated information-gathering probes the field had ever seen, but also had the courage (or perhaps unrelenting urge) to personally drop that probe in front of a twister.
Hargrove sat down with Longreads to discuss tornadoes, his own storm chasing, and the addicting thrill of being in the presence of something that can cause unfathomable chaos and destruction. Read more…
Agnès Poirier | Excerpt adapted from Left Bank: Art, Passion, and the Rebirth of Paris, 1940-50 | Henry Holt and Co. | February 2018 | 20 minutes 5,275 words)
In September 1945, together with their band of students and friends, Simone de Beauvoir and Jean-Paul Sartre were working night and day finalizing the first issue of their journal Les Temps modernes. They had launched the idea at the end of 1944, choosing the title as a tribute to Chaplin’s Modern Times, and, apart from Camus who was too busy editing Combat, they could rely on almost everyone else to write for them — Communists, Catholics, Gaullists, and Socialists: their schoolmate and liberal philosopher friend Raymond Aron, the Marxist phenomenologist Merleau-Ponty, the anthropologist and art critic Michel Leiris, the Gallimard supremo Jean Paulhan, and even Picasso, who had agreed to design the cover and logo, along with a new generation of writers who were submitting articles and ideas such as Jacques-Laurent Bost. The British writer Philip Toynbee would contribute a Letter from London, while novels and essays the committee particularly liked would be serialized prior to their publication or with a view to attracting a potential publisher. Les Temps modernes would be a laboratory of new ideas and a talent scout rolled into one. Simone de Beauvoir had personally approached the minister of information, the Gaullist and résistant Jacques Soustelle, to ask for an allocation of paper.
Gallimard had agreed to finance the journal and to give the team a little office where they could hold their editorial meetings. The first issue was planned for October 1, 1945. Jean-Paul Sartre was made the head of the publication, “Monsieur le Directeur,” and he thought it important to make himself available to everyone. This would be democracy and public debate in action. He committed to receiving anyone who asked to see him at the magazine’s office at 5 rue Sébastien Bottin every Tuesday and Friday afternoon between five thirty and seven thirty. This commitment was printed at the beginning of the magazine, along with the telephone number Littré 28-91, where they could be reached. Sartre had decided to dedicate the first issue of Les Temps modernes “To Dolorès,” in all simplicity. Simone did not blink an eye.
In the first issue, Sartre announced loud and clear what Les Temps modernes stood for. It was to be the megaphone that would carry their thoughts far and wide.
Every writer of bourgeois origin has known the temptation of irresponsibility. I personally hold Flaubert personally responsible for the repression that followed the Commune because he did not write a line to try to stop it. It was not his business, people will perhaps say. Was the Calas trial Voltaire’s business? Was Dreyfus’s condemnation Zola’s business? We at Les Temps modernes do not want to miss a beat on the times we live in. Our intention is to influence the society we live in. Les Temps modernes will take sides.
The tone was set, the thinking promised to be muscular and the writing fearless. Read more…
This feature is published in collaboration with Task & Purpose, whose team of veterans, military family members, and journalists tell the stories of the military and veterans communities.
The thing that everyone remembered about the man in the light gray sweatshirt was how composed he was, how polite and respectful. One morning this past summer, he quietly entered a Wells Fargo bank branch in the Atlanta suburbs in a desperate state. But he didn’t curse or even raise his voice. He just calmly relayed the litany of setbacks and obstacles that had led him to an extraordinarily reckless act.
Brian Easley, 33-years-old, standing 6 feet 2 inches with close-cropped hair and glasses, had woken up on the morning on July 7, 2017, in Room 252 of a $25-a-night hotel nearby, where he’d been living, scraping by on a small monthly disability check from the Department of Veterans Affairs.
A former lance corporal in the Marine Corps, he had served in Kuwait and Iraq as a supply clerk, separating with an honorable discharge in 2005. But his transition to civilian life had been fraught. Joining his mother in Jefferson, Georgia, he found himself suffering from backaches and mental illness. He met a cashier at the local Walmart, and soon they married had a daughter together, but he disappeared for long stretches as his symptoms worsened. After his mother died in 2011, he bounced around — alternating between relatives’ spare rooms, VA mental hospitals, and nonprofit housing facilities. During a few especially difficult periods, he slept in his car.
By the summer of 2017, Easley had lost even that option. His usual disability check from the VA had mysteriously failed to materialize, and the rent was due. If he couldn’t cover it, he’d be on the street, and the thought terrified him. In the first week of July, Easley called the Veterans Crisis Line repeatedly to inquire about the status of his disability payment. When they hung up on him, he called back. On Monday, July 3, Easley made his way to the VA’s Regional Benefits Office in Atlanta. But after an argument with staffers there, he left in humiliation, his issue unresolved.
A few days later at around 9:30 a.m, the Marine veteran entered the Wells Fargo branch, a faux colonial building on Windy Hill Road, a six-lane commercial roadway, and claimedthat the backpack slung over his shoulder contained C-4 explosive. He allowed several employees and customers to exit and informed the two remaining employees that they should lock the doors and stay put. Then he began making calls, dialing 911 to let the authorities know what was happening, and a local news station, WSB-TV, to explain his predicament. “They took everything,” he told the assignment editor who picked up the phone. “With my last little bit of money I got I’ve been able to hold up at a hotel, but I’m going to be out on the street and I’m going to have nothing. I’m not going to have any money for food or anything. I’m just going to be homeless, and I’m going to starve.”
The Wells Fargo bank in Marietta, Georgia where Brian Easley took hostages during a three-hour standoff with police. (Hector René Membreno-Canales)
Easley spent nearly 38 minutes on the phone with the editor, relating his military history, his love for his young daughter, and his frustrations with the VA. At one point, he allowed her to speak with the hostages. One described her captor as “very respectful.”
Easley insisted he didn’t want to harm anyone. “I already told them if I detonate this bomb, I’ll let them go first,” he promised. “These ladies are very nice, and they’ve been very helpful and supportive.” He said he had no intention of robbing the bank, and though an employee had fled leaving piles of cash just sitting out at their workstation, he showed no interest in it. His focus was exclusively on his own money — that monthly disability payment from the VA.
“How much money are we talking about?” the editor asked.
“Not much,” Easley said. She pushed for a dollar figure.
“Eight hundred and ninety-two dollars,” he answered.
As Cobb County police deployed around the Wells Fargo, establishing an incident command center in the parking lot of the nearby Texaco gas station, two snipers, Officers Dennis Ponte and Brint Abernathy, took up positions at the edge of the bank’s rear parking lot. Chief Mike Register, who’d only recently taken over the department, arrived on the scene shortly thereafter. Easley, meanwhile, spent most of the morning on the phone.
In addition to WSB, he spoke to his wife, Jessica, and her cousin, Yolanda Usher. He fielded calls from random bank customers, politely informing them that there was an emergency underway and that they should call back later. He told his daughter, Jayla, then 8, that he loved her and to work hard in school. “Okay, Daddy,” she said. “I love you.” Through it all, he kept his cool, even indulging in some dark humor. He mused that he might be the “worst bank robber ever.” And when the WSB editor asked him for his Social Security number, he joked, “You’re not going to steal my money too, are you?”
As the three-hour ordeal unfolded, he remained unfailingly polite to his captives, allowing them to place calls to their loved ones and even maintain contact with police. “He just kept saying, ‘Ladies, I’m so sorry,’” one of the hostages told the Georgia Bureau of Investigation later. “And I was like, ‘I feel really bad. I understand. You’re in a hard spot.’ And he said, ‘Thank you. I appreciate that.’”
As reasonable and mild-mannered as he seemed, Easley did show some clear signs of mental illness. In his call with WSB, he explained that he was being followed and had been the victim of four kidnapping attempts, which he attributed to his halfbrother Calvin and a secret society. “I don’t know these people,” he said. “They seem to be able to track me wherever I go. They have my information.” During several difficult moments, he held his head in his hands and sobbed, muttering softly, “I just snapped.”
In an effort to understand the many factors that led to the Windy Hill Road incident, I spent seven months speaking to Easley’s family members and fellow Marines, officers of the Cobb County Police Department, Veterans Affairs officials, community activists, and experts in law enforcement, mental health, and military transition.
I found a story that was considerably more complex than it first appeared, involving the failure of the nation’s safety net; VA policies better designed to exploit former warriors than to assist them; a confused police response; and maybe an undercurrent of racial bias, one that the community liked to think it had outgrown long ago.
It was also the story of four former members of the U.S. armed forces, whose paths converged one morning in July on a busy suburban thoroughfare. Before the day was over, two would be recounting the incident to investigators, another would be facing the news media, trying to explain to the public just how it happened, and a fourth would lay dead on the floor of the bank, his head pierced by a single gunshot.
***
Born in 1983, Brian Easley was a mama’s boy as a child, his thumb rarely straying from his mouth. The youngest of eight kids, Easley lived with his siblings and parents, Barbara Easley and Bobby Lee Brown, in a ranch home in Williamstown, New Jersey. It was a tight fit — 10 of them in all, crammed into three bedrooms — but they made it work. Located south of Philly, it was a safe, quiet neighborhood with a small-town feel, notable mostly for the aroma of pizza sauce from the local cannery, which wafted across the local sports fields every afternoon. Barbara was an indomitable woman, laboring tirelessly to make sure none of her children ever felt neglected despite their parents’ modest income. Brian was the baby, her very last, and she doted on him.
Easley had few friends growing up, but he was close with his brother James, the next oldest, joining him in PlayStation marathons that typically went on until there was no more game to play. Despite his height, he was soft-spoken and timid as a teenager. In school, he was painfully shy around girls, later confiding to his fellow Marines that he’d been a virgin when he signed up at 18.
Twelve weeks of basic training at Parris Island outwardly transformed him, precisely as the military intended. Watching him graduate in a ceremony at Camp Lejeune, his family members were dumbstruck. “I could not believe my eyes, how polished he was, how sharp, tall, strong,” said his brother Calvin, the oldest sibling. “I sat there in awe the whole entire time. He went in a little boy, and they turned him into a man.”
Calvin Easley with a portrait of Brian from his service in the Marine Corps. (Hector René Membreno-Canales)
Assigned to the 2nd Marine Logistics Group, based at Camp Lejeune, the soft-spoken recruit fell into a circle of friends who each quickly took him under their wing. To them, Easley seemed less a warrior than a big goofy kid, more content to eat cereal and watch his favorite anime series than to hit the local bars or shoulder a rifle.
The group formed a tight bond, fortified during their deployment to Kuwait in 2003. Though Easley’s fellow Marines would roll their eyes at his devotion to Tolkien novels and compare him to Steve Urkel, the teasing was affectionate. His tranquil demeanor, generosity, and maddening compulsion to apologize for the smallest offense — and then apologize for doing so — earned him the nickname Easy. He mostly stayed out of the boisterous debates that often preoccupied his unit, only to pipe up seemingly out of nowhere with some deliberately inane assertion, like, “I hear Somalia has the world’s strongest navy,” and then hold a poker face as long as he could — which usually wasn’t long.
Deployed to Iraq in 2005, Easley was stationed at the Al-Taqaddum Air Base, known as TQ, where he served as a warehouse clerk with the 2nd Supply Battalion. Easley’s job was to fill requisition orders for Marine combat units operating throughout Al-Anbar province, where insurgents, including the nascent al-Qaeda in Iraq, were mounting a surprisingly fierce campaign to drive American forces from the Western Euphrates River Valley.
As the three-hour ordeal unfolded, Easley remained unfailingly polite to his captives, allowing them to place calls to their loved ones and even maintain contact with police
The work was arduous — up to 17 hours a day for months at a time without a break — contributing to the chronic back pain that would plague Easley when he eventually returned to civilian life. “The warehouse jobs are out in the rear, so I wasn’t on the front lines,” Easley told WSB. “I had one close call during a security detail, but that’s about it.” Nevertheless, according to James Dunlap, who served with him, mortar fire was a regular feature, often sending everyone scrambling for bunkers. “I’m thinking, ‘We’re in supply, we’re not going to see this type of action,’” he recalled. “But when they say ‘Every Marine is a rifleman,’ they mean it.”
Following his honorable discharge in 2005, Easley returned to his mother’s home in Jefferson. He met a woman, Jessica Tate, and they moved in together and eventually got married. Around Jessica, Brian seemed fine — strangely quiet maybe, but also devoted, sweet, and easygoing. To his family, though, it was clear that something was wrong. “We noticed a difference in him right away,” Calvin recalled. Diagnosed with PTSD, and suffering from schizophrenia and paranoia, Easley told relatives he was barred from reenlisting. He often set off on long walks by himself. On one occasion shortly after his discharge, he grew so upset at a sibling’s teasing that he flew into a rage that left the family shaken.
These symptoms are not uncommon. “After we got out, it got rough for everybody on the tour,” James Dunlap explained. “It’s easier to be in a war zone than live life out here. You’re not in the Marine Corps anymore, so what’s your purpose?”
***
In 2008, Jessica became pregnant. Both of Brian’s parents fell ill around the same time, and he found himself in New Jersey helping to help care for them, visiting Georgia only briefly for the birth of his daughter, Jayla, but vowing to come back soon.
“He never did come,” Jessica recalled. His phone rang and rang. Eventually, family members told her how he’d just stood up one day, announced he was going for a walk, and never returned. “I was like, ‘Oh my god, I just had his baby and he disappeared. Is he leading a double life?’” she said. Fearing for his safety, she spent many nights crying herself to sleep. “I’m tearing up now just thinking about it.”
It turned out Easley had checked himself into a VA mental hospital. Upon his release, he stayed with a brother in New Jersey. Aside from one trip to Georgia to meet Jayla when she was about 3, he mostly kept his distance. He explained to Jessica that people were after him — he wouldn’t say who — and he didn’t want to put his family in danger.
Just a week or so before Barbara Easley died, in 2011, Brian ley once again “up and walked off,” Calvin said. Voicemails and texts went unreturned. The funeral came and went with no sign of Brian, and years went by without a word. After calling every VA hospital in the directory, Jessica tried to move on.
Brian with his daughter, Jayla, possibly around 2014. (Hector René Membreno-Canales)
When he surfaced again around 2014, Easley moved in with Calvin in Georgia, taking his medication, keeping his VA appointments, and generally trying to get his life back on track.. He said he’d been in Orlando, enrolled in filmmaking classes. He made no mention to his brother about a brief spiritual detour, as a follower of the Black Israelites, a religious sect famous for preaching that African Americans are the true Jews. But perhaps it isn’t surprising that in his troubled state, Easley had gravitated toward a tight-knit community. “I think he wanted to belong to something larger than himself,” recalled Dunlap, who was in touch with Brian during this period. Eventually Easley “woke up,” Dunlap said, and was ejected from the group.
Easley didn’t spend much time in Georgia with Calvin and his wife, Anita—maybe a half year or so—before he was on the road again, moving to New Jersey to live with another brother. After several episodes, though, he returned to Marietta in early 2017, enrolling in computer classes at Lincoln College of Technology, a for-profit college located in a strip mall in Marietta. He had bought Jayla a phone and called regularly, helping her with homework and joining her in a prayer via Facetime nearly every night. Some of his money from the government went toward child support, and he wired more whenever Jayla needed it. Not long before Brian walked into the Wells Fargo, he had the idea to surprise Jayla with a dog. Jessica thinks the realization that he wouldn’t be able to follow through may be what set off the episode.
***
In the spring of 1971, 10-year-old Mike Register was walking through an affluent neighborhood of Macon, Georgia, when a pair of young men in a car waved him over with a proposition: How would he like to earn $5 helping out with some yard work? It was a tempting offer, but the situation seemed off. For one thing, Register was white, and the men in the car were black. Job offers like that just didn’t happen in Macon in those days. Register bolted toward the woods, but the men gave chase, abducted him, and later kept him captive in an abandoned house, demanding a $5,000 ransom from his family. His mother alerted the authorities and delivered the money as instructed.
All told, Register spent 20 hours as a prisoner, while the men debated whether to kill him. Eventually, they essentially let him go, threatening to slaughter his family if he said a word. The boy didn’t heed the warning. At some point, he’d managed to snag an ID belonging to the ringleader, 20-year-old John Plummer. After his release, Register presented the card to local police, resulting in Plummer’s arrest and eventual conviction. (The other two men were never identified.) At the trial, which drew charges of racial bias from the defense team, the all-white jury found Plummer guilty of kidnapping, then deliberated for just 10 minutes before suggesting a life sentence.
Surprisingly unguarded for a chief of police, now leading a department of more than 600 officers, Register is a voluble storyteller, recounting this traumatic chapter from a difficult childhood in an easygoing, buttery drawl without a hint of disquiet. Asked how the terrifying crime he experienced as a child may have affected his response to the Wells Fargo hostage-taking, he insisted it had no impact. “I certainly have empathy for anyone who is held against their will,” he said. “Certainly that’s a part of my life, and I’m very thankful that it turned out the way it did for me. But no matter what my life experience may have been, I certainly try to be objective with any situation.”
Cobb County’s Chief of Police, Michael J. Register. (Hector René Membreno-Canales)
Register enlisted in the reserves in his early twenties, joining the 11th Special Forces Group and becoming what was then known as “SF baby,” jumping right into commando training without any prior military experience. He thrived in the reserves, taking time off from his work as a police officer with the Cobb County PD for intensive training and deployments to Germany, Haiti, and Belize, among other countries.
By 2002, when Brian Easley entered the Marine Corps, 40-year-old Register was in Afghanistan with the 20th Special Forces Group, serving on a mobile reconnaissance team. After retiring from active duty in 2005, the same year Easley left the service, Register worked for the Department of Defense, devising strategies to counter the insurgency’s devastating use of IEDs. In 2014, he returned to suburban Atlanta and eventually resumed his career in law enforcement, becoming chief of police for Clayton County, 20 miles south of Atlanta.
Register was recruited as chief of police for nearby Cobb, which includes the city of Marietta, just three weeks before Brian Easley walked into the Wells Fargo. Though both counties belong to the metropolitan Atlanta area, they pose distinct challenges for law enforcement. Whereas Clayton is economically depressed and predominantly black, Cobb County is a mostly white, affluent bedroom community that was represented in Congress by a former leader of the nativist John Birch Society for nearly a decade and was long known for its “legendary intolerance,” as The Atlanta Journal-Constitution put it.
Though an influx of recent transplants, mostly young professionals, has tilted Cobb’s politics left, the county retains its reputation as a stronghold of white conservatism. Despite the 2017 opening of a new stadium for the Atlanta Braves, Cobb had for years steadfastly refused to allow the construction of a rail link to Atlanta’s transit system, in part out of a longstanding desire to wall itself off from the so-called “black Mecca” across the Chattahoochee River. (Years ago, a county commissioner infamously declared he’d stock the river with piranha to block rapid transit.)
Although the violent crime rate is considerably higher in Clayton than in Cobb — with nearly eight times as many murders on a per capita basis in 2016 — Register’s new position is in some respects trickier to navigate, given Cobb’s fast-changing demographics and more fraught political atmosphere. As chief of police for Clayton County, Register was an advocate of transparency and community policing initiatives, and Cobb community activists viewed him as an ideal choice to take the helm of their department as it sought to transform itself from a hidebound reminder of the region’s troubled past into an exemplar of the bighearted cosmopolitan New South.
To judge by the stream of racially charged incidents that have made the news in the area in recent years, change was long overdue. In 2015, the county’s only black commissioner reported what appeared to be racial profiling by an undercover officer — a complaint that elicited a shrug from her fellow commissioners. A few months later, the same officer was involved in a disturbing encounter with a black driver that was captured on dashcam. (“Go to Fulton County,” he said. “I don’t care about your people”). Following a suspension, the officer resigned.
The front desk of Cobb County Police Headquarters in Marietta, Georgia. (Hector René Membreno-Canales)
The community’s negative perception of the department was confirmed last year in an independent report on police operations drawn up at the county’s behest by the International Association of Chiefs of Police. Although the report did not find evidence of systematic bias, it identified “a concerning deficit of public trust in and among a portion of the population.” It also made 34 recommendations, many of which Register is now implementing. Among a host of other changes, he ordered that all members of his department receive additional training in crisis intervention, crime prevention, cultural diversity, and fairness in policing. The chief has also considered a proposal by the Cobb Coalition for Public Safety to ensure that mental health professionals be called upon on in crisis situations. Some departments mandate that specially trained teams be deployed whenever an incident involves a potential mental health emergency, but in Cobb County, such experts are only brought in at the request of the crisis negotiation team. In Easley’s case, no such request was ever made.
***
According to the Marshall Project, law enforcement is the third most common occupation for military veterans, after truck driving and management. In part, this is attributable to the preferential hiring encouraged by initiatives like the 2012 federal program Vets to Cops. A career in law enforcement has an additional appeal to veterans, offering, as few occupations do, the sense of fellowship, duty, and shared risk that they experienced in the military. “I think that everyone, no matter who you are, you want to belong to something,” Register said. “People that have served in the military understand that they are part of something that is great, admirable, honorable, and that is important.” A police force, he added, “is a natural transition” — conferring membership in what Ken Vance, executive director of the Peace Officer Standards and Training Council of Georgia, termed a “blue brotherhood.”
A substantial percentage of CCPD officers are veterans — several of whom, like Chief Register, played key roles in the Wells Fargo incident. Sgt. Andre Bates, the lead negotiator, served in the Marine Corps, as did Officer Dennis Ponte, the sniper who took Easley’s life.
In his 2016 book, Tribe: On Homecoming and Belonging, Sebastian Junger advances a powerful case linking veterans’ struggles with PTSD largely to the difficulty of navigating the fraught transition from the tight-knit world of the armed forces to the more isolating and superficial existence of life on the homefront.
This certainly tracks with Brian Easley’s experience. Joining the Marine Corps at 18, the former wallflower quickly found the camaraderie, friendship and shared sense of purpose that had largely eluded him until that point. After his discharge, cut off from his social group, he found himself increasingly alienated and adrift — an experience that undoubtedly contributed to his mental illness. Soon, aside from his immediate family and Jessica, he was more or less on his own, so lonesome in those early years that in addition to his primary job at a Home Depot distribution center, he took a second gig at a Church’s Chicken, not for the money, he told Jessica, but “just to pass the time while you’re at work.”
A career in law enforcement has an additional appeal to veterans, offering, as few occupations do, the sense of fellowship, duty, and shared risk that they experienced in the military.
When I asked Register how he has dealt with his own traumatic experiences — the kidnapping as well as his later service in Afghanistan — he shrugged off the question, more comfortable speaking about the prevalence of PTSD in general. But as frightening as his childhood ordeal clearly was, his success in dealing with it is not surprising: After helping to foil his own abduction, he was hailed as a hero by the national news media. In recognition of his bravery and quick-wittedness, the local police department named the 11-year-old its honorary chief of detectives.
“Humans don’t mind hardship, in fact, they thrive on it; what they mind is not feeling necessary,” Junger wrote in Tribe. “Modern society has perfected the art of making people not feel necessary.” Register seems to have found his purpose and his community in law enforcement, as did Bates, Ponte, and the many other veteran members of the CCPD.
***
As Brian Easley told the editor at WSB, the two hostages, and the crisis negotiator — basically anyone who would listen — his monthly disability check from the Department of Veterans Affairs came to $892. The VA confirmed that his last payment, for that precise amount, was sent on June 1. So perhaps it’s no wonder that when July 1 came and went, and the expected funds were not in the account, Easley began to panic.
According to WSB investigative reporter Aaron Diamant, Easley called the VA’s Veterans Crisis Line eight or nine times that week, including twice on the morning of the incident, and he was “hung up on a few times.” (When contacted, a VA spokesperson declined to comment on Diamant’s reporting.) According to its mission statement, the VCL was established in 2007 to “provide 24/7, world class suicide prevention and crisis intervention services to veterans, service members, and their family members.” But as the demand for its services has surged, the program has been plagued with issues. A March 2017 report by the VA’s Office of Inspector General found a number of shortcomings with the VCL, including deficiencies in operations and quality assurance. In response, the VA issued a press release touting improvements; a few months after Brian Easley’s death, it announced plans to open a third call center to handle another spike in demand.
According to Lincoln Educational Services senior VP for student financial services Rajat Shah, Easley visited the school’s Marietta campus on June 30 to discuss the possibility that his money had been garnished due to a tuition issue. A counselor at the school called the VA directly, and Easley was given an appointment at the VA’s Regional Benefits Office on July 3. He “was extremely agitated and belligerent,” a VA spokesperson told me , and as a result was briefly placed him in handcuffs. “Once Easley calmed down,” the spokesperson said, “police removed the handcuffs and a VA benefits supervisor … explained to him that his compensation check was recouped due to a debt he had created by his failure to complete college courses.” Easley agreed to return on July 6 with the proper documentation to set up a payment plan “and left the regional office voluntarily.” He never returned.
Perhaps unwittingly, Easley had become caught in a financial squeeze involving what are known as overpayments — a common pitfall for recipients of Post 9-11 GI Bill tuition assistance. Government tuition payments are made in full directly to an academic institution, but if a veteran drops too many courses or fails to attend class, the VA will initiate a process to recover the money directly from the student. According to Shah, Easley last attended class in late November 2016. He would have had to miss just six days of his module to trigger a mandatory notice to the VA, though Shah said the school tries to contact a student before taking that step. Easley’s overpayment was $1,163, so after the $892 was deducted from his account, he owed a mere $271.
Objects found in Brian Easley’s pockets after his standoff with the Cobb County police. (Hector René Membreno-Canales)
If, in fact, Easley did miss some classes, it would hardly be a surprise. He was suffering from a severe mental illness, something the Department of Veterans Affairs, which was responsible for his care, certainly knew. Although the VA claims it sent Easley five letters informing him of the overpayment, his erratic housing situation meant he probably never received them.
“This happens literally all the time,” said Carrie Wofford, president of Veterans Education Success, a nonprofit watchdog and advocacy group focused on veterans education. A 2015 report by the General Accounting Office estimated that a quarter of all veterans receiving tuition assistance are billed for overpayments, many without ever fully understanding how the system works. “Because VA is not effectively communicating its program policies to veterans,” the report said, “some veterans may be incurring debts that they could have otherwise avoided.”
Although Shah said Lincoln staffers tried to help Easley with the VA, the school has drawn criticism in the past for an apparent indifference to the welfare of its students. “The programs are costly, more than twice as much as at local community colleges,” the Senate Health, Education, Labor, and Pensions Committee the committee wrote in a 2012 report, “and Lincoln makes virtually no investment in student services despite enrolling the students most in need of these services.” The committee said student retention and loan repayment rates were among the worst it had seen, and the report concluded, “Although the majority of students leave the company’s schools with no degree or diploma, the company also receives increasing amounts of Federal taxpayer dollars and profit.”
***
Shortly after Easley spoke to the 911 operator that Friday morning in July, the Cobb County Police Department showed up in force. They closed Windy Hill Road to all civilian traffic. They made sure those sheltering inside the Popeye’s, the Waffle House, the Wendy’s, the Subway, and the Chick-fil-A all knew to keep clear of the windows in case a detonation shattered the glass. The fire department was dispatched to the scene, as was the bomb squad, SWAT team, crisis negotiators, and a K-9 unit. Officers of the Sheriff’s Department handled traffic duties. Representatives from the Marietta PD, the ATF, the FBI, and its state equivalent, the GBI, turned up as well.
Register arrived within the hour, taking up a position at the makeshift command post. Solidly built, with a tree-trunk physique and wispy brown hair fading to gray, Register was viewed by community leaders as a reformer. The incident at Windy Hill Road would be his first test.
Michael Register was recruited as chief of police for Cobb County just three weeks before Brian Easley walked into the Wells Fargo. (Hector René Membreno-Canales)
Meanwhile, inside the bank, Easley was getting a crash course in how TV news gets made. WSB-TV boasts one of the top local news organizations in the country: In the June ratings period, the station had attracted nearly two-thirds of TV news viewers in the metropolitan Atlanta area. Now, the staff had landed an incredible scoop simply by picking up the phone, and they knew it. On an audio recording of the call turned over to the GBI, one can hear the assignment editor’s colleagues scrambling to press their advantage. As she works to nail down what to Easley must have sounded like trivial details (“You said you had lived in Marietta previously, when did you live in Marietta?”), it seemed to dawn on him that her interest lay less in solving his problem than in working the story. “Okay, ma’am, I’m sorry,” he finally said, “but I’m about to wrap this up.”
As the call ended, two of the editor’s colleagues could be heard discussing how to proceed. “What can I report?” one asks. The exuberant reply: “Everything!”
Sometime after 11 a.m., Sgt. Andre Bates, the incident’s lead crisis negotiator, settled into a black Ford Taurus at the Texaco. He took a deep breath and dialed the number given to him by the 911 operator. Bates — who, like Easley, is black — established a rapport with the hostage taker almost instantly based on their shared military background. “I’m going through it with Veterans Affairs myself, so I know it can be difficult when they drag their feet,” he said.
Their status as former Marines further cemented the bond. “Semper Fi, sir. I’m a West Coaster, MCRD San Diego,” Bates said. “What can we do to resolve this, sir, and help you out? From one Marine to the other?” Although only Sgt. Bates’s side of the conversation is audible on the recording, his skills as a negotiator are evident. He gets Easley talking about his back injury and mentions his own knee and ankle issues. He assures Easley nobody is going to get hurt: “That’s my responsibility — to make sure you stay alive.” He compares the police force to the Marine Corps and engages Easley as a fellow enlisted man. “I have three of my chiefs that are personally here … guys walking around with stars just like it is in the Marine Corps . . . they’re not happy,” he said. “Just asking from one Marine to the next — to show that you and I are communicating and we’re on the same program — could you release one of those ladies, please?” And he appeals to Easley’s personal dignity, reminding him, “Your honor is worth more than the $892 the VA owes you, sir.”
Around noon, Easley agreed to a deal: A pack of Newports in exchange for one of the hostages. He seemed to mean it. As soon as he got off the call, Easley turned to his two captives and invited them to decide which one would leave. They told him they couldn’t choose. “Well, you’re just the teller,” he told one, “so I’ll let you go, and I’ll keep the branch manager here so they won’t blow my head off.”
The deal marked a significant breakthrough. They were working together now. A resolution seemed well in hand. In a brief interview, Sgt. Bates expressed absolute confidence that Easley would have honored his side of the bargain. “We were brothers who had bonded with each other,” he said. “I felt that me and him had connected as men, as Marines, and as family men.”
Bates hustled over to brief his superiors in the mobile command center, a large RV parked nearby. Among them were Register and the incident commander, Maj. Jeff Adcock. Reporting to him were Lt. Joel Preston, another Marine veteran, who commanded the tactical team, and Lt. Jorge Mestre, the crisis team commander.
It was a formidable group, with decades of experience. Mestre was a key figure in a 1999 incident in which he was wounded after trying to reason with a local man who was reportedly suffering from paranoid delusions. After opening fire on the officer, the man barricaded himself inside the house with his aging mother, and later killed two members of the Cobb County SWAT team after they stormed the family home. The tragedy is viewed as a critical lesson among tactical-policing experts, who blamed the incident on poor intelligence and inadequate staffing, revising standard procedures accordingly. For some members of the Cobb County PD, the killing may have carried an additional lesson: In a barricaded subject situation, avoid unnecessary risks.
The negotiator tried to appeal to Easley’s personal dignity. ‘Your honor is worth more than the $892 the VA owes you, sir.’
As Adcock and the other commanders quickly began hammering out a plan to deliver the cigarettes without endangering their officers, they had good reason for optimism. According to Chris Grollnek, a former SWAT officer who now provides training in dealing with active-shooter situations, “Ninety-nine percent of the time, when a negotiator is making a deal for one thing for another, the incident ends peacefully.”
Around the same time, another opportunity to end the standoff safely presented itself. One of the hostages who’d been on the phone with the police throughout much of the morning reported to Officer Christopher Few, Bates’s colleague on the crisis negotiation team, that Easley had gone to the bathroom. He was in there for more than a minute, it seemed, long enough for both hostages to potentially run out the doors. Once Few understood what was happening, he began to walk the hostage through an escape plan. But seconds later, Easley returned. “He’s out,” she said quietly.
Meanwhile, along the wood line, the snipers lay on the ground, squinting through scopes at the action inside the bank. One of them, Officer Ponte, had also served in the Marine Corps, working as a helicopter crew chief before his discharge in 1992. On assessing the situation, he’d selected a Lapua .338, a $5,000 semiautomatic rifle billed as “The Long Arm of the Free World,” and loaded it with Sierra MatchKing .338 250 grain ammunition, a combination he felt certain would have the power to penetrate the two glass doors and still maintain its trajectory. Then he’d aimed his laser at the building and noted a range of approximately 66 yards. Every once in awhile, as he peered through the scope, he got a good visual of the man in the gray sweatshirt. He radioed Lt. Benjamin Cohen, the assistant SWAT commander, and advised him that he had a clean shot. Should he engage the threat, he asked. Word came back: “Not at this time.” The rest of the tactical team was not yet in position. Stand by.
Minutes passed. On the SWAT team’s radio frequency, Ponte heard indications that a hostage might be released, but from what he could see, he later told the GBI, “There was no effort or energy being put forth toward releasing somebody.” Then Ponte made a fateful decision.
Around 12:15 p.m. on July 7, a single shot rang out on Windy Hill Road, ending the three-hour ordeal in the Wells Fargo and adding Easley’s name to the list of 236 mentally ill people killed by police in 2017.
***
Not only were Sgt. Bates and the various commanders caught off guard by Ponte’s action, his own fellow SWAT team members were as well. In a well-planned operation, the tactical team would have reacted instantly to the gunshot. Instead, nine long seconds ticked by before an officer put the CCPD’s BearCat armored vehicle in drive and began barrelling toward the door of the bank, inadvertently endangering the hostages, who were just then preparing to dash out in the opposite direction. After the BearCat struck a column and backed up, its hood covered with broken bricks, the hostages escaped, and members of the SWAT team hustled them into the back of the vehicle, which quickly reversed away from the bank.
The standoff was over. But exactly what happened to Brian Easley — and who made the decision to kill him — would remain a mystery for months. Addressing the news media shortly after 1:30 p.m., Register incorrectly framed the incident as an extraction operation gone awry. “We had a SWAT team, tactical team, move up on the bank to help get the hostages out,” he said. “During the extraction process, contact was made with the suspect, and it appears the subject is deceased.” The explanation seemed to imply that Easley had been shot during some kind of confrontation with the entry team rather than by a sniper hidden in the woods. No mention was made to the public of Bates’s negotiations with Easley to release one of the women for a pack of smokes. Although the entire command team knew of the arrangement — as did the two hostages and other members of the CCPD — it is only being made public now as a result of an open records request.
Barricaded-subject incidents, especially those involving hostages, are among the most difficult circumstances police officers face. Typically, attempting to negotiate a peaceful resolution is the preferred approach, with a tactical assault reserved as a last resort. But the balance between crisis negotiators and SWAT elements is a delicate one. Negotiators are trained to strike up a rapport with a suspect, calm them down, appeal to their sense of reason. Tactical officers, increasingly outfitted with military-style gear, are primed to take swift, decisive action.
The Cobb County Police Department’s internal Policy Manual states that in a hostage situation like the one at the Wells Fargo, a tactical solution must only be initiated “should communication with the subject fail to resolve the incident,” and that “the ultimate decision [on how to respond] will be made by the On-Scene Commander.” In the case of Brian Easley, communication was making genuine progress, and the On-Scene Commander, Major Adcock, had decided to let the negotiations play out. According to Ponte’s own testimony, he made the ultimate decision himself, an apparent violation of both policies. He cited no particular action on Easley’s part — an erratic movement or aggressive gesture, for instance — that might have indicated an elevated risk. When I reached him for comment, Ponte declined to speak except to say that his side of the story would be told “at the appropriate time.”
The standoff was over. But exactly what happened to Brian Easley — and who made the decision to kill him — would remain a mystery for months.
Sgt. Bates, the crisis negotiator, refused to criticize the actions of a colleague and fellow Marine. But asked whether he’d been sincere when he’d promised Easley that nobody would hurt him if he cooperated, Bates told me, “I meant that from the bottom of my heart. I’m out there to do a job. I’m pretty good at what I do, and the things I’m telling him are coming from the heart, one human being to the next. My job is to protect everyone so we can all walk out of there and play out whatever happened in court. That is the win for me.”
All of the experts I contacted were careful to emphasize they lacked a complete picture of what happened, and they expressed reluctance to second-guess CCPD’s handling of a dangerous and chaotic situation. They agreed, however, that the decision to shift away from a negotiating posture and initiate a tactical operation is not typically made lightly or based on the judgment of an individual officer, and that the situation on Windy Hill Road might well have concluded peacefully had negotiations been given more time.
Easley “articulated he’s not going to do anything to harm the hostages, so that’s a great sign,” said Randall Rogan, a crisis negotiation expert and co-interim dean of communications at Wake Forest University. “If a suspect is emotionally calm at the beginning of a siege or incident, that is the most critical moment.” He added that Easley’s demands were extraordinarily modest. “He’s not asking for a helicopter and $2 million dollars and taking two hostages on a plane.”
“Easley was very calm, he indicated wasn’t looking to hurt anybody, and he demonstrated a willingness to cooperate,” noted Jack Cambria, a 33-year veteran of the New York City Police Department who spent more than a decade in tactical operations and, later, as commander of the NYPD’s crisis negotiation squad, responded to more than 4,000 incidents. “Tactical assault is reserved for the last option, when it becomes absolutely necessary.”
Following a grand jury hearing, Ponte was cleared of any wrongdoing in connection with Easley’s death. District Attorney Vic Reynolds told WSB that the officers “followed the law and did what they were supposed to do.” According to the policy manual, “ability, opportunity and jeopardy” must all be present for a shooting to be justified. As far as anyone knew, Easley had the ability to cause harm to the hostages with a backpack full of explosives. He had the opportunity to do so. And the hostages were plainly in jeopardy.
Cambria, who trains law enforcement agencies around the country in crisis and hostage negotiation, agreed that Ponte likely acted within the law. Nonetheless, he pointed out, “Just because an action might be lawful doesn’t mean it was necessary.”
The operation appears to have been flawed in several additional respects. Given Ponte’s testimony that the hostages were not in sight when he opened fire, he ran the risk that one might have been injured by debris or a wayward bullet. A poorly aimed round might have set off the explosives Easley claimed to have in the backpack, mere inches from where the shot made contact. And there was one more possibility to consider: “When there are people alive near the subject, you very rarely will take a shot to neutralize him in the event that God forbid, he has a dead-man’s switch,” Grollnek said, referring to a detonator wired to explode if a trigger is released. Such devices, which work like a hand grenade, are simple to engineer. Had Easley been using one, Ponte’s shot could well have caused the deaths of the hostages. Finally, the haphazard extraction of the two captives also indicated that the decision to act may have been taken too hastily.
As the hostages were whisked to safety, a robot entered the bank and retrieved Easley’s backpack, placing it in a “total containment vessel.” It was eventually deemed harmless, and inside investigators found a Bible, some papers, and a small machete, among other incidentals. (Easley had never taken out the knife or mentioned having it, and Calvin later suggested he may have been carrying it for protection.) On his body, they found a wallet, a broken cross pendant, and an electronic device one hostage had assumed was a switch to detonate a bomb. In fact, it was a tool for detecting hidden listening devices, perhaps a prudent purchase for a man suffering from the paranoid delusion that he might be kidnapped at any time.
Before long, patrons of the nearby establishments, who’d been on lockdown all day, were finally allowed to go about their business. After being interviewed by police and GBI agents, the two hostages went home to their worried families. The local news teams packed up their gear. Easley’s body taken to the Cobb County’s Medical Examiner in Marietta. Chief Register addressed the media and then headed back to headquarters. Traffic on Windy Hill Road resumed in both directions.
***
The killing of Brian Easley was just the first of several crises to engulf the Cobb County Police Department in the early months of Register’s tenure. In late August, WSB aired bodycam footage from November 2016 in which Officer James Caleb Elliot is seen firing multiple shots at the back of an unarmed teenager as he flees through a residential neighborhood, striking him in the leg. A grand jury declined to recommend charges against Elliot, and DA Reynolds noted that officers pursuing a fleeing suspect in a “violent, forcible felony” are allowed to use lethal force. The fact that the teenager was not actually involved in a carjacking was viewed as immaterial, since the officer merely had to believe he was.
The new chief, for his part, indicated that legalities aside, the shooting endangered the public, and he used the release of the video as an opportunity to initiate additional use-of-force training. He also noted that the department recently purchased a new simulator to better prepare officers to handle such situations. Elliot left the force three weeks after the shooting, and a lawyer for the victim announced plans to file a federal lawsuit.
Then on August 31, Channel 2 released another dashcam video, this one from the summer of 2016. In it Lt. Greg Abbott, who is white, is heard remarking to a white motorist, “Remember, we only kill black people.” Though many observers pointed out the officer’s sarcastic tone, the starkness of his statement at a time of heightened concern over police shootings of African Americans (the killing of Philando Castile outside St. Paul, Minnesota, had happened just four days before the traffic stop) seemed emblematic. The video went viral. National outlets picked up the story. Representatives for Al Sharpton’s National Action Network told Register a protest march was being organized. Register’s office was bombarded by media calls from as far away as the United Kingdom. This time, Register moved swiftly, announcing that the process to terminate Abbott had begun.
“It’s been one of those weeks in Cobb County,” Register told me with a sigh not long after. The decision, he said, had not been easy. But Register was unmoved by the argument that Abbott had been trying to gain the motorist’s compliance by creating a casual rapport, calling the statements “inexcusable and inappropriate” and “not indicative of the values and the facts that surround the Cobb County Police Department and this county in general.”
A vocal contingent within the CCPD expressed unhappiness that he hadn’t defended Abbott. “They took it as me not supporting them,” Register said. After a local talk radio jock went after him — taking care to inform listeners that the police chief’s wife is African American and even noting her place of work — white nationalists went on the offensive, sending Register hate mail in which they called him “a disgrace to the white race.”
Following the decision, Register scheduled a set of mandatory staff meetings in which he laid out his rationale for demanding Abbott’s ouster. The radio station apologized. Eventually, the controversy seemed to die down. Still, it was clear the job was weighing on him. “I’ve got to tell you,” he admitted, “sometimes I’m like, ‘Damn, maybe I should have stayed in Clayton County.’”
***
The tendency of police departments to close ranks in an effort to shield their actions from public scrutiny is well established and perhaps unsurprising. The same “blue brotherhood” that bonds law enforcement officers can easily slip into a form of tribalism when a member of the team is under threat. The commitment to one another that keeps officers alive in dangerous situations also seems to discourage self-reflection when things go wrong. Initially, after I asked Register about the killing of Easley, he mounted a strong defense of Ponte. “He saw this thing unfolding and felt that this might be the only chance to immobilize the suspect and save the two women, and he took it,” Register said. “If we would have waited five more minutes, and he had detonated explosives and killed himself and the two hostages, then we may have been having a conversation — ‘Now, why did we wait so long?’”
Register also emphasized that Ponte — who was cleared by a grand jury following another fatal shooting in 2016 — had struggled in the aftermath of the Wells Fargo incident. “One reason why it’s been so hard on this young man who took the shot,” he said, “is that he is a veteran himself and a Marine. It’s very hard on him. It makes you want to cry.” (Although Register repeatedly spoke of his officer as a “young man,” records indicate that Ponte was born in 1966.)
A month later, when I pressed Register about the revelations contained in the GBI report, which he indicated he had not yet seen, he reconsidered his position. While reiterating that the shot was legal, he said, “I do call into question the timeliness of it.” He also said he’d be looking into the apparent breakdown in command and control, explaining that he would “dig deeper and ensure that if there were any issues that created the dysnchronization between the negotiating team and the tactical team that we address that and we fix that. Certainly, as the event was unfolding, I don’t know if the communication was transpiring as quickly as it possibly should have.”
If we waited five more minutes, and he had detonated explosives and killed himself and the two hostages, then we may have been having a conversation — ‘Now, why did we wait so long?’
The next morning, Register called back. He mentioned an additional change he’d implemented a few months before, a monthly training session with his incident commanders to do “tabletop exercises,” reviewing some of the scenarios they might face in the field. He added that he’d been up half the night digging into the reports on the Easley shooting, and he’d scheduled a weekly meeting with his leadership staff to talk about developing a procedure for identifying mistakes so they won’t be repeated. “We have to take some time to look at what the findings were and come back for after-action reviews,” he said. “That’s the only way we were going to be better.”
***
Whatever mistakes may or may not have been made on Windy Hill Road on July 7, there’s one issue about which everyone seems to agree: Brian Easley himself bears a good portion of the blame. Even when one takes into account his mental illness and the other formidable struggles he was facing, the fact remains that Easley alone made the choice to enter the bank, claimed he had a bomb, and hold two women against their will.
“I’m sorry for what happened,” Calvin Easley told me when I visited him and his wife, Anita, in their tidy home in the Atlanta suburbs. “I’m sorry he went in there and took hostages. I’m very sorry for that. He was not in his right mind. But they didn’t have to kill him. He just wanted to get his story out.”
On a phone call from the Wells Fargo, Easley told his daughter Jayla that he loved her and to work hard in school. (Hector René Membreno-Canales)
That story is one that many veterans can relate to. The same military experience that helped make him a man left him anxious, troubled, and eventually unable to work. Perhaps for the first time in his life, he discovered a sense of brotherhood and meaning in the Marine Corps, one he was unable to replicate once he returned home.
But Easley did what he could. He cared for his daughter, calling her every day and sending gifts when finances allowed. He battled the VA for years to receive the benefits he’d earned through his service. He sought an education, hoping to start a career, support his family, and make a new life, only to find himself in a trap that has ensnared thousands of his fellow veterans.
Then, one morning in July, he woke up to find that the money he counted on to make it through simply wasn’t there. And just like the Marine Corps had taught him, he took initiative. He called the hotline. When they hung up, he called again and again. Finally, he walked into the benefits office to plead his case in person. But instead of recognizing a veteran in crisis and working out a plan, or perhaps directing him across the street to the hospital, writing a prescription, and getting him back on track, they sent him away in search of paperwork.
“The problem was bigger than the Cobb County Police Department and Mr. Easley,” Bates told me. “The problem is the system — how they treat retired veterans. You should get more than ‘I appreciate your service.’ The VA owes these guys more. They’re willing to put their life on the line for their country, and when they separate from military they deserve better.” In particular, he criticized the VA’s decision to handcuff Brian Easley rather than help him. “That’s where the whole thing went bad, I believe,” he said.
He was not in his right mind. But they didn’t have to kill him. He just wanted to get his story out.
“I’m just baffled about what is so hard to negotiate,” said John Delorme, a Marine who served with Easley. “This isn’t a terrorist. This is a guy who fought against terrorism. As a veteran it makes me feel smaller than a grain of sand, the way he was treated.”
“I just don’t want his little girl to grow up to think her dad was a bad person,” said Ian Emmett, another battle buddy. “He was a good person.”
Alecia Miller, who dated Easley for two years when he was in the military, agreed. “I hate for him to be painted as this crazy deranged person,” she said. “This is someone who the system failed, and because of that, a decision was made out of desperation, and someone has lost their life because of it.”
“You go over there and you fight a war for our country and everybody’s out to kill you,” Calvin Easley told me. “You don’t know nobody. You’re in a foreign land. But the real sharks? The real sharks are back at home. There’s no reintegration. You don’t get support from the country that you fought for.”
It was late. Anita stood behind him as he spoke, patting his back. “I’m livid,” he went on, fighting back tears. “He was a hero. He was not some psycho on the corner. He was not. He was a gentle giant until you pushed him. If you pushed him to the max, then you’d see a different person. But it took an awful lot. It took a lot.”
Stones and brickbats were thrown at the premises, several windows were broken, even in the room where the woman, now in a dying state, was lying, and the medical gentleman who was attending her was obliged to seek safety in flight. Several individuals were pursued and attacked by the mob and some hurt. The park constables were apparently panic struck, and incapable of acting.
— Liverpool Chronicle, June 2, 1832
Rioting and social unrest in response to cholera was not entirely confined to Britain. Civil disturbances arose in Russia in 1830, and were followed elsewhere in mainland Europe in 1831. In Hungary, castles were attacked and nobles murdered by mobs who believed the upper classes were responsible for cholera deaths.
— Gill, Burrell, and Brown, “Fear and Frustration”
It was a story of bicycles.
— Domingos Napueto
In October 2010, a government laboratory in Port-au-Prince confirmed Haiti’s first cholera case in nearly a century. The Ministry of Health quickly flooded the airwaves with spots urging residents to wash their hands and treat their water. International observers who were surprised that cholera would resurface after such a long absence reacted skeptically at first, but the disease’s path of devastation quickly proved them wrong. The outbreak tore through the central plateau and up and down the coast of the Gulf of Gonâve, the bay that forms the hollow middle of Haiti’s horseshoe-shaped map. Four thousand five hundred people died, and nearly three hundred thousand fell ill.
Cholera was a second, shattering blow to a country already crippled by an earthquake that had struck earlier that year, destroying much of the capital and leaving more than a hundred thousand people dead. Where had the disease come from? Had the jostling of tectonic plates during the earthquake unleashed cholera-carrying waters in the Gulf of Mexico? Had benign strains of the cholera bacterium already present in Haiti somehow morphed and become virulent? Suspicions quickly fell on a contingent of Nepalese soldiers with the United Nations Stabilization Mission in Haiti, MINUSTAH, whose camp was in Mirebalais, near the outbreak’s start, and where sewage was said to have leaked into a tributary of the Artibonite River. Cholera outbreaks occur in South Asia every single year, and it was presumed that UN soldiers had unwittingly carried the pathogen with them to Haiti. Read more…
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