My Summer at an Indian Call Center

On his first day, Nishant donned his headset, dialed the number on the screen and was connected to a 60-year-old woman in Tennessee. She had an outstanding hospital bill for $400. “I told her, ‘Just pay this, what’s the problem?’ She told me, ‘You don’t understand, I can’t pay.'” They talked for 45 minutes, and the woman cried as she told Nishant about the Iraq War and its toll on American families. “By this time I’m crying also,” Nishant said.

Source: Mother Jones
Published: Jul 5, 2011
Length: 19 minutes (4,819 words)
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