Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Arise Virtual Solutions, part of the underground world of customer service, helps companies like Disney, Comcast, and even Airbnb save money — at the expense of workers.

Source: ProPublica
Published: Oct 2, 2020
Length: 26 minutes (6,582 words)

An Unbelievable Story of Rape

“Two and a half years after Marie was branded a liar, Lynnwood police found her, south of Seattle, and told her the news: Her rapist had been arrested in Colorado. They gave her an envelope with information on counseling for rape victims. They said her record would be expunged. And they handed her $500, a refund of her court costs. Marie broke down, experiencing, all at once, shock, relief and anger.” An investigation by ProPublica and The Marshall Project.

Source: ProPublica
Published: Dec 17, 2015
Length: 48 minutes (12,188 words)