Arise Virtual Solutions, part of the underground world of customer service, helps companies like Disney, Comcast, and even Airbnb save money — at the expense of workers.
“Two and a half years after Marie was branded a liar, Lynnwood police found her, south of Seattle, and told her the news: Her rapist had been arrested in Colorado. They gave her an envelope with information on counseling for rape victims. They said her record would be expunged. And they handed her $500, a refund of her court costs. Marie broke down, experiencing, all at once, shock, relief and anger.” An investigation by ProPublica and The Marshall Project.