Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Arise Virtual Solutions, part of the underground world of customer service, helps companies like Disney, Comcast, and even Airbnb save money — at the expense of workers.

Source: ProPublica
Published: Oct 2, 2020
Length: 26 minutes (6,582 words)

Inside TurboTax’s 20-Year Fight to Stop Americans From Filing Their Taxes for Free

“Under the terms of an agreement with the federal government, Intuit and other commercial tax prep companies promised to provide free online filing to tens of millions of lower-income taxpayers. In exchange, the IRS pledged not to create a government-run system. Since Free File’s launch, Intuit has done everything it could to limit the program’s reach while making sure the government stuck to its end of the deal.”

Source: ProPublica
Published: Oct 17, 2019
Length: 27 minutes (6,848 words)

How the Red Cross Raised Half a Billion Dollars for Haiti ­and Built Six Homes

Mismanagement, a lack of expertise, and “a cycle of overhead” leads to a massive failure in Haiti.

Source: ProPublica
Published: Jun 3, 2015
Length: 14 minutes (3,658 words)