A Day in the Life of New York City’s Subway Helpers

When New York’s complicated public transportation system gets delayed or overwhelming, commuters get frustrated and they complain. Now the Metropolitan Transit Authority sends special Customer Service Ambassadors into busy stations to help the lost, offer commuters alternate routes, fix MetroCards and offer a simple “I’m sorry.”

Source: Vice Magazine
Published: Aug 30, 2018
Length: 6 minutes (1,647 words)