A Bully Finds a Pulpit on the Web

Not only has a heap of customer complaints failed to deter DecorMyEyes, but as an all-too-cursory Google search demonstrated, the company can show up in the most coveted place on the Internet’s most powerful site. Which means the owner of DecorMyEyes might be more than just a combustible bully with a mean streak and a potty mouth. He might also be a pioneer of a new brand of anti-salesmanship — utterly noxious retail — that is facilitated by the quirks and shortcomings of Internet commerce and that tramples long-cherished traditions of customer service, like deference and charm.

Published: Nov 28, 2010
Length: 23 minutes (5,881 words)
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